Comerica

  www.comerica.com
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200 Employee Reviews (View Most Recent)

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Good.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Studio City, CA
Current Employee - Customer Service Representative in Studio City, CA

Pros

The environment and colleagues are great.
Management team is supportive.

Cons

Growth in company is limited, may have to relocate to other cities where Comerica is more prominent.

Advice to ManagementAdvice

More employee independence and reviews need to be on frequently.

Recommends
Positive Outlook

Other reviews for Comerica

  1. 1 person found this helpful  

    Surprising inefficiencies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Banking Center Manager  in  Birmingham, MI
    Current Employee - Assistant Banking Center Manager in Birmingham, MI

    Pros

    401k match, Tuition Reimbursement, Respected by peer banks so moving to another company is viable.

    Cons

    Limited opportunity for advancement. Pay increases fail to even keep up with inflation despite strong annual reviews, woefully lackluster systems rolled out in perpetual motion even after "pilot" locations report major problems. A hodgepodge of antiquated computer systems that every single employee-without exception-acknowledges are inferior-yet they continue to be relied upon and even expanded. IT failures that would result in terminations at other companies are allowed to occur regularly and seemingly without repercussion. An acceptance and embrace of the status quo that is leaving Comerica ill prepared for increasingly strong competition from peer banks. Standards of service to customers that are woefully poor. A corporate culture that says "we always have and always will----fill in the blank" which punishes innovation and embraces behaviors that may not be as efficient as today's available alternatives. In short-imagine trying to jog over quick sand without falling in-and that is the feeling one gets from working at Comerica. it is just plain difficult-each day every day all day.

    Advice to ManagementAdvice

    A six sigma black belt consultant should be engaged by Comerica's retail operation to look at all processes from start to finish and eliminate redundancy, inefficiency, and system failures. The recession is over. If pay increases continue to come up short of cost of living-the best employees will leave Comerica for better alternatives. Comerica deploys a lot of it's resources to train employees-then undervalues them and allows them to leave. This is a poor allocation of resources. Either spend less on training and acknowledge staff will resign, or continue spending the same and do more to retain those employees already well trained on systems and processes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    The Good & Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Specialist  in  Boston, MA
    Current Employee - Credit Specialist in Boston, MA

    Pros

    Work life balance; Easy access to senior and executive management; managers are highly supportive

    Cons

    Compensation is low; work is very repetitive with little space to advance given that the firm is concentrated on the west coast

    Advice to ManagementAdvice

    Don't make promises unless you are positive that it will happen.

    Recommends
    Neutral Outlook
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