There are newer employer reviews for Comerica

 

Safe but Stale Bank

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Assistant Banking Center Manager  in  San Jose, CA
Former Employee - Assistant Banking Center Manager in San Jose, CA

I worked at Comerica full-time for more than 3 years

Pros

Customer base is loyal and overall enjoyable. It has a small bank feel to it and you can really build relationships with co-workers and customers.
There is an emphasis on sales, but the goals are very manageable. For the most part, you can excel as long as you are motivated and consistent (as with a majority of sales positions).
Relative to other banks, base pay is also above average, however it is harder to increase your salary via commission.

Cons

It is too safe and stale of an organization for me. As you work your way up in management you will begin to inherit many workers that have been in the same job for 20 years. It is full of very nice people, however very mediocre professionally and can even be very immature. There were times when you take a step back and realize there are a dozen 40+ employees acting as if this was the bank version of "Mean Girls" where both men and women play.

Advice to ManagementAdvice

There is really no substantial difference between those that excel and those who don't at Comerica. I was able to move up, however you have to be in a very specific position to do so. Most of the time, the people above you are 20 year dead weight and there is nowhere to go up, you have to go out of the company to move your career along.
Also, move into the 20th

Recommends
Neutral Outlook
No opinion of CEO

204 Other Employee Reviews for Comerica (View Most Recent)

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  1.  

    Going downhill fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comerica full-time for more than a year

    Pros

    Better than average compensation packages.
    Smaller than the big banks so everyone knows one another.
    Better hours than most corporate banks.

    Cons

    Comerica recently increased employee sales goals company wide. Unfortunately, their products did not improve along with those increases.
    Comerica ties performance reviews to sales goals, even for tellers. No incentive to make sales only punitive measures if an employee doesn't make their goals.
    Company is very much an "old boy's club" with select employees given preferential treatment.
    Human Resources department in Northern California very gossipy and it is not safe to report grievances to this department.
    Headquarters in Texas and Detroit are out of touch with modern banking. No remote capture deposit capability; no card swipe for in bank transactions; no transferring between accounts unless it is with same SS#; mobile banking often inaccessible. All company software ridiculously out of date. Transactions software is still using DOS! 90% of banking center computers are running Windows XP.
    Customers constantly closing accounts and moving funds to other banks.
    Coaching from management virtually non-existent.

    Advice to ManagementAdvice

    Stop tying sales goals to performance reviews. Punishing employees for not reaching sales goals is not the way to motivate sales increases. Use coaching, role playing, training and other positive avenues for increasing sales.
    Provide better training to management staff, especially in human relations. Current manager constantly bringing up controversial subjects for discussion among staff. This is a real no no.
    Stop allowing favoritism in promotions and hiring.
    For the love of god, please get with the current century. Upgrade ALL systems across the board.
    Create a smoother retail experience across banking centers.
    Incorporate customer experience surveys to better improve problem banking centers and managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Best bank I ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Operation  in  Dallas, TX
    Current Employee - Loan Operation in Dallas, TX

    I have been working at Comerica full-time for more than 10 years

    Pros

    Great benefits, caring employees and management, everyone is happy because everyone is being respected as a family, lots of opportunities for growth and encouragement and help to advance in your job.

    Cons

    Pay-scale may be below average standard. But several other benefits and stability compensates.

    Advice to ManagementAdvice

    Keep respecting your employees they are the back bone of your success.

    Recommends
    Positive Outlook
    Approves of CEO
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