Community Health Plan of Washington

www.chpw.com
There are newer employer reviews for Community Health Plan of Washington

 

To get into the health field, this is a great company!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service in Seattle, WA
Current Employee - Customer Service in Seattle, WA

I have been working at Community Health Plan of Washington

Pros

It is a great starting point in the health area. The tuition reimbursement is great! They do offer great benefits such as time off for community service and it does not count against your vacation time. This can be used to help out in the community or help in your child's classroom. CHP does communicate very well what their ideas and or plans are for the company. They do this by closing the company once every quarter to hold an all staff meeting. They are also very involved in the community. We have events that we sponser, March of Dimes, Breast Cancer and Asthma awareness.

Cons

If you are looking for career advancement you will want to look elsewhere. The only time that you are recognized is in your evaluation you get annually. There is also a huge disconnect when it comes to Customer Service and all of the other departments. Customer Service does not get the many "perks" or "credit" given to the other departments. We are only recognized by the company for one week in October, Customer Service Week.

Advice to ManagementAdvice

Create more opportunities for younger people to advance within the company. Start asking questions of the non exempt employees to see how they feel and any ideas they may have.

Approves of CEO

24 Other Employee Reviews for Community Health Plan of Washington (View Most Recent)

Sort: Rating Date
  1.  

    Receptionist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Community Health Plan of Washington

    Pros

    The company has good benefits, transportation assistance and decent pay but not desireble

    Cons

    There is high staff turn-over and it is an extremely disorganized company

    Advice to ManagementAdvice

    Eliminate the dysfunction across the board and work on retention of performing staff who need a better incentive program.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    It is ok, not great but ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington full-time (more than 3 years)

    Pros

    Great benefits, good moral among customer service, ok pay(enough to allow you to live), Tuition benefit is very nice.

    Cons

    Managers are at a horrible disconnect with customer service, Customer service managers can be rude, current team lead is a bit of a joke, ridiculous rules while on the clock(For example in customer service, between down-time you are not allowed to read or you will get written up), Participating clinics are a a joke as well(i.e. seamar), claims system is good awful.

    Advice to ManagementAdvice

    Allow your customer service representatives some leway when it comes to between calls. At least allow them to read a book. Have the customer service managers attend a HR mediation to know what they can do and can not do. Have provider relations put the clinics in place.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Community Health Plan of Washington

Work at Community Health Plan of Washington? Share Your Experiences

Community Health Plan of Washington

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.