There are newer employer reviews for Community Health Plan of Washington

 

good employer

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Specialist  in  Seattle, WA
Current Employee - Customer Service Specialist in Seattle, WA

I have been working at Community Health Plan of Washington full-time

Pros

flexible time off, transportation benefit, good people to work with.

Cons

company slow to respond to customer service need in ref. to computer issues.

Advice to ManagementAdvice

address computer issues in a "real time" timeframe.

Recommends
Neutral Outlook
Approves of CEO

20 Other Employee Reviews for Community Health Plan of Washington (View Most Recent)

Sort: Rating Date
  1.  

    It takes more than good benefits to retain employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Community Health Plan of Washington

    Pros

    Good benefits: Low health insurance premiums for self & family, transportation subsidy, generous PTO policy (17 days to start + 40 hrs community service), matching 401K

    Cons

    Low morale, below average pay, virtually no telecommuting allowed, high staff turn-over, ineffective senior management (especially IT & HR), constantly shifting priorities, bad reputation in the industry

    Advice to ManagementAdvice

    Pay staff what they are worth, get rid of "dead weight" around the office, continue to focus on the strategic plan (and quit changing it every year)

    Doesn't Recommend
    Disapproves of CEO
  2.  

    A good company but with blind side to Customer Service and the importance of their role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Administrator  in  Seattle, WA
    Current Employee - Administrator in Seattle, WA

    I have been working at Community Health Plan of Washington

    Pros

    Decent market fair salary - reasonable HR Dept and policies - committed colleagues who give a damn about their work

    Cons

    The tuition of $5000 now has strings attached fine if you dont mind making a committment to two years after study ends.
    New CEO Lance Hunsinger - not really a downside more of an unknown quantity.
    Customer Service is still a second stringer to the rest of the company - a great need there for change to compensation and recognition.

    Advice to ManagementAdvice

    Do something quickly to improve the incentive and motivation of the customer service representatives. Work on retention of performing staff who need a better incentive program. The quarterly staff/management offsite no longer exists - This organisation needs to plan for offsite events to compensate for this.

    Recommends
    No opinion of CEO
There are newer employer reviews for Community Health Plan of Washington

Worked for Community Health Plan of Washington? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.