17 Employee Reviews (View Most Recent)

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It takes more than good benefits to retain employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee  in  Seattle, WA
Current Employee - Anonymous Employee in Seattle, WA

I have been working at Community Health Plan of Washington

Pros

Good benefits: Low health insurance premiums for self & family, transportation subsidy, generous PTO policy (17 days to start + 40 hrs community service), matching 401K

Cons

Low morale, below average pay, virtually no telecommuting allowed, high staff turn-over, ineffective senior management (especially IT & HR), constantly shifting priorities, bad reputation in the industry

Advice to ManagementAdvice

Pay staff what they are worth, get rid of "dead weight" around the office, continue to focus on the strategic plan (and quit changing it every year)

Doesn't Recommend
Disapproves of CEO

Other Reviews for Community Health Plan of Washington

  1.  

    A good company but with blind side to Customer Service and the importance of their role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Administrator  in  Seattle, WA
    Current Employee - Administrator in Seattle, WA

    I have been working at Community Health Plan of Washington

    Pros

    Decent market fair salary - reasonable HR Dept and policies - committed colleagues who give a damn about their work

    Cons

    The tuition of $5000 now has strings attached fine if you dont mind making a committment to two years after study ends.
    New CEO Lance Hunsinger - not really a downside more of an unknown quantity.
    Customer Service is still a second stringer to the rest of the company - a great need there for change to compensation and recognition.

    Advice to ManagementAdvice

    Do something quickly to improve the incentive and motivation of the customer service representatives. Work on retention of performing staff who need a better incentive program. The quarterly staff/management offsite no longer exists - This organisation needs to plan for offsite events to compensate for this.

    Recommends
    No opinion of CEO
  2.  

    To get into the health field, this is a great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service  in  Seattle, WA
    Current Employee - Customer Service in Seattle, WA

    I have been working at Community Health Plan of Washington

    Pros

    It is a great starting point in the health area. The tuition reimbursement is great! They do offer great benefits such as time off for community service and it does not count against your vacation time. This can be used to help out in the community or help in your child's classroom. CHP does communicate very well what their ideas and or plans are for the company. They do this by closing the company once every quarter to hold an all staff meeting. They are also very involved in the community. We have events that we sponser, March of Dimes, Breast Cancer and Asthma awareness.

    Cons

    If you are looking for career advancement you will want to look elsewhere. The only time that you are recognized is in your evaluation you get annually. There is also a huge disconnect when it comes to Customer Service and all of the other departments. Customer Service does not get the many "perks" or "credit" given to the other departments. We are only recognized by the company for one week in October, Customer Service Week.

    Advice to ManagementAdvice

    Create more opportunities for younger people to advance within the company. Start asking questions of the non exempt employees to see how they feel and any ideas they may have.

    Approves of CEO
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