Community Health Systems – “The bottom line leaves employees on the bottom”

Pros

Part of integrated system with superior financial and operational reporting capabilities. Management bonus programs are outcomes based and generous

Cons

Extreme disrespect for front-line workers. Management employees were underdeveloped in employee relations. The focus is solely on the bottom line at the expense of patient care and a safe work environment. Reward and recognition programs unstructured for frontline staff - lotteries for prizes vs recognition for attainment of performance goals.

Advice to Senior Management

Reinvest some earnings into management development and reward and recognition programs for front line staff.