There are newer employer reviews for Compass Knowledge
There are newer employer reviews for Compass Knowledge

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Helpful (1)

Needs to demonstrate more trust in it's employees

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Disapproves of CEO

Pros

Reduced costs to enter in degree programs the company offers, the staff that are "in the trenches" are really great people.

Cons

Senior management responds at a very superficial level to employee concerns, if at all. Very little communication is provided to employees. Director-level managers feel more like puppets than actual supervisors, their ability to represent their direct reports feels undermined by senior management. Too much power given to business unit leads, upsets the balance between the business units and functional team.

Advice to Management

Rebalance the point of power in the company and look at creating a healthier work environment. Too much leniency is afforded the business unit leads and it consistently comes at the cost of dissatisfied employees.

Other Employee Reviews for Compass Knowledge

  1. This job started a lifesaver, and became a source of joy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Quality Assurance Specialist in Schererville, IN
    Current Contractor - Quality Assurance Specialist in Schererville, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Compass Knowledge as a contractor (Less than a year)

    Pros

    If you have the skills, this does not require heavy lifting. On occasion, it's informative and interesting.

    Cons

    The nature of the work is not consistant. It ebbs and flows with the demands of the various schools posting online courses. And, as a contractor, I have no real communication with the course developers. I have lots to offer by way of years of editorial experience, but I get the sense there is little desire to really tackle the details.

    Advice to Management

    As a full-time, in-house QA specialist, I could form relationships with the developers and communicate the need to be exact in the details. Applying Associated Press style to the courses, rather than the un-observed academic styles would create a far more user-friendly course environment.


  2. Helpful (1)

    Repetitive and Misguided. Has turned For-Profit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor
    Former Employee - Enrollment Advisor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Compass Knowledge full-time

    Pros

    Great hours, fun culture and in the beginning was great, but greed has taken over.

    Cons

    Management too focused on metrics which do not accurately reflect opportunity or quality. Managers are more metric monitors than anything...turning into an agressive call center

    Advice to Management

    "Get back to basics" as you say. Quantity does not equal quality. Nonprofit mentality can bring slow and steady growth...turning the place as a for profit only hurts customer perception, and would disgust clients if they knew.


There are newer employer reviews for Compass Knowledge
There are newer employer reviews for Compass Knowledge

See Most Recent

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