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1 person found this helpful  

Great place to work for a while but limited adv and pay.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Inside Sales in Dallas, TX
Former Employee - Inside Sales in Dallas, TX

I worked at CompuCom

Pros

The people there are great and try to have a positive work environment. Everyone there wants to do a good job for customers.

Cons

Inside sales is a dead end position. Pay increases are very rare and no chance for commission or spiffs. Management does not give alot of feedback for sales goals or performance. Since we were not on commission, I guess they did't think it was important.

Advice to ManagementAdvice

No career path, once you start doing a good job they don't want you to leave the dept. However, they don't want to give any pay increases either.

Recommends
No opinion of CEO

502 Other Employee Reviews for CompuCom (View Most Recent)

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  1. 2 people found this helpful  

    Probably a good company, just not on the US bank contract!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - IT Technician in Milwaukee, WI
    Former Employee - IT Technician in Milwaukee, WI

    I worked at CompuCom

    Pros

    US bank project
    Great team members, an honest attempt at showing moral boost when things started out slowly.
    Good amount of knowledge on team, and at times team members stepped up to help work heavy work load.

    Cons

    Extreme lack of direction.
    Refusal to actually hear, and I stress again: "Hear" what the technicians need to make
    for a more conducive work environment. Processes are extremely hodge podged, and
    everything is a complete mess! Techs are expected to clean up mess, adhere to broken
    processes, and learn there way through a broken environment, in which we are mostly
    in the dark about. 1.5 help, and call coordination help is almost nonexistent do in part to
    not enough employees to handle techs on US bank project.

    Also forced to work under hostile conditions with US bank IT employees who are
    in the process of being laid off.

    Advice to ManagementAdvice

    Stop for a second, and ask yourselves: Why are we struggling to keep a tight lid on this project? Why is 95% of this contract an absolute nightmare, in which there is demand for overtime, and why everyone is complaining that there jobs are being made to be 10x harder then it needs to be?

    Stop micro managing, listen to your techs, and realize that the bottom line are the technicians who are actually out in the field, and dealing with end user's on this project daily. Just sitting there and developing more broken processes are not the answer. Listen, and listen well, or lose this contract.

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    Adequate to start IT support career, but don't trust your luck if you plan to stay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support Analyst in Charlotte, NC
    Current Employee - Technical Support Analyst in Charlotte, NC

    I have been working at CompuCom

    Pros

    Decent benefits, and depending on the individual you can get assigned a good manager. Training is plentiful, if you can get approved for it. Flexible with PTO.

    Cons

    Contrary to the company's self assessment of technicians recognition, technicians are invisible. Rare postings, if any, of technicians contributions to customer service and satisfaction. Management and Sales receive most recognition. Increased compensation encouraged more by the number and quality of customers you can direct to the company. School reimbursement is skimpy and the approval process is a hassle. You may get enough to payment for 1 or 2 classes for 1 full year.

    Advice to ManagementAdvice

    Put more value in your techs, stop stringing them along with just enough to peak their interest that only lead to disappointment. Pay advances should be more frequent and competitive. Believe me, they're not, they right at average. Any company and have average. Techs can only base their assessment of Compucom on benefits, compensation and what they are allowed to see. Based on the majority of the posted reviews here, this particular posting doesn't stand alone.

    Doesn't Recommend
    No opinion of CEO
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