CompuCom Employee Review

Former Employee – worked at CompuCom

Pros – US bank project
Great team members, an honest attempt at showing moral boost when things started out slowly.
Good amount of knowledge on team, and at times team members stepped up to help work heavy work load.

Cons – Extreme lack of direction.
Refusal to actually hear, and I stress again: "Hear" what the technicians need to make
for a more conducive work environment. Processes are extremely hodge podged, and
everything is a complete mess! Techs are expected to clean up mess, adhere to broken
processes, and learn there way through a broken environment, in which we are mostly
in the dark about. 1.5 help, and call coordination help is almost nonexistent do in part to
not enough employees to handle techs on US bank project.

Also forced to work under hostile conditions with US bank IT employees who are
in the process of being laid off.

Advice to Senior Management – Stop for a second, and ask yourselves: Why are we struggling to keep a tight lid on this project? Why is 95% of this contract an absolute nightmare, in which there is demand for overtime, and why everyone is complaining that there jobs are being made to be 10x harder then it needs to be?

Stop micro managing, listen to your techs, and realize that the bottom line are the technicians who are actually out in the field, and dealing with end user's on this project daily. Just sitting there and developing more broken processes are not the answer. Listen, and listen well, or lose this contract.

No, I would not recommend this company to a friend