469 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Unfortunate, not given the respect that other professional groups provide, seen as entry-level

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee  in  Milwaukee, WI
Current Employee - Anonymous Employee in Milwaukee, WI

I have been working at CompuCom

Pros

10 hours a month PTO, Voucher program that can allow for personal growth with certifications although somewhat outdated

Cons

Only appear to be concerned about hard skills, not soft skills in a person. Management does not have a clue as to how to do the work but directs what has to be done without consideration or understanding. Have been told that Compucom is not a respected company, this was "after" I was hired. It could be considered a blemish on my resume. The pay scale for the group is somewhat under average for this position. Many folk believe they are not treated as professionals but entry-level employees even with many years of experience in the IT field.

Advice to ManagementAdvice

Work to implement a performance review from the bottom up where employees can review their managers. Without a way to track management from this direction there is often turnover, dissatisfaction and loss of work.

Doesn't Recommend
No opinion of CEO

Other Reviews for CompuCom

  1. 3 people found this helpful  

    Compucom sets you up to fail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Desktop Support Technician II  in  Seattle, WA
    Former Employee - Desktop Support Technician II in Seattle, WA

    I worked at CompuCom

    Pros

    Great first job in the field, PTO and Holiday hours’ structure and plenty of opportunities to transfer to many different accounts with in the company.

    Cons

    They set you up to fail, no prior training or guidelines on what you are suppose to do for the account in writing. No enforcement or backing from management when dealing with difficult users. No sense of company, you can't socialize with the customer and Compucom doesn't show any appreciation for your work. You're in this limbo state where your company doesn't consider you in anything and you’re not allowed to be considered for anything by the account you work for. They state that the company gives you great benefits, which is true if you live in Dallas, TX (not anywhere else). In my overall experience with this company, for a company that is suppose to give customer service they do not give you the tools or foundation required to perform that service. .

    Advice to ManagementAdvice

    Listen to Technicians, stick to the contract and stop making up new rules without getting it in writing from the account.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Very dis-satisfied with advancement opportunities and ethics of Senior Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Solutions Analyst  in  Dallas, TX
    Former Employee - Solutions Analyst in Dallas, TX

    I worked at CompuCom

    Pros

    Great Customers for most part with wide diversity of needs created enjoyable challenges

    Cons

    Advancements not often based on skill sets. Lack of respect from Management for lower level/analyst positioned staff

    Advice to ManagementAdvice

    Acknowledge and respect the inside support staff and better utilize the technical and leadership skills of existing staff. Allow for more teamwork between Account Executives and Inside Analysts

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for CompuCom.

Worked for CompuCom? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.