CompuCom

  www.compucom.com
  www.compucom.com
There are newer employer reviews for CompuCom

5 people found this helpful  

Great Co-Workers, Poor Leadership

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support Technician
Former Employee - Technical Support Technician

I worked at CompuCom full-time (more than 5 years)

Pros

The direct management and leads tend to be very competent and will work hard to support you without micro-managing. Depending on your position, the pay can be competitive depending on the contract. When I started there, the benefits were very competitive (this has changed, unfortunately).

Cons

I was a technician that was placed on a specific contract rather than a roaming or mobile tech so many of the cons I have are related to that specific scenario. Advancement is all but impossible in many positions. If you are working on a contract and that contract is terminated, it can be very difficult for them to place you somewhere else which means you will most likely be laid off. This diminishes many of the benefits to being an employee of a company that holds a contract rather than simply a contractor. Since the economic downturn in 2008, the benefits package has been slashed time and time again until it became mostly a joke. Merit increases were suspended for most of the time I was there and I never got a raise my entire tenure. Working on a customer site, I was mostly cut off from CompuCom politics and really anybody that wasn't a direct supervisor or co-worker so I don't have a lot to say about the leadership at the company, but it was my impression that it wasn't very effective due to the steady and seemingly inevitable decline in the quality of employee benefits with really only the barest semblance of an explanation given.

Advice to ManagementAdvice

Concentrate on providing consistent leadership to all of your employees, even those on the lower rungs of the organization. These employees are your most visible face to your customers and so their happiness and well-being should probably be your top priority if you are interested in maintaining positive relationships in the industry. I'm not well versed on the sales team but based on the results, I would say that you might want to think about your performance there and consider innovative ways to win new contracts while also working on retention in the face of a changing marketplace.

Recommends
Negative Outlook
No opinion of CEO

539 Other Employee Reviews for CompuCom (View Most Recent)

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  1. 5 people found this helpful  

    Great Place to work, if you like earning the same wage forever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CompuCom

    Pros

    Can earn all the certifications you want, people are great, managers are easy to talk to.

    Cons

    No pay increases, paid below the average

  2. 6 people found this helpful  

    Former contract employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deskside Support Technician in Portage, MI
    Former Employee - Deskside Support Technician in Portage, MI

    I worked at CompuCom as a contractor (less than an year)

    Pros

    Fair wages and benefits, once hired in full-time.

    Cons

    Contractor(s) get the "short end of the stick"...

    Advice to ManagementAdvice

    Hire team leads and management thereof that can actually do all the work themselves as well, not just blow smoke...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for CompuCom

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