Computacenter
2.5 of 5 63 reviews
www.computacenter.co.uk Hatfield, United Kingdom 5000+ Employees

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1 person found this helpful  

An obsession with billing, an amnesia to what the bill is for

Account Manager (Former Employee)
London, England (UK)

ProsThe culture is great, most of the people I worked with were good to work with, very optomistic, happy people. The jobs are extremely challenging, not least due to the workload. Company events are generally very enjoyable.

ConsIn the three years I worked there, I found it is easy to become a cog in the corporate machine at Computacenter due to multitude of layers of management (this was my experience in the sales department). Due to its large size and physical distance between sites, the company has become very disparate and disconnected i.e. the left hand doesn't know what the right hand is doing. Also,the company is very inflexible in terms of decision making and inevitably has become extremely centralised due to its scale. If there is a problem, due to the top-down management style, it takes forever for senior management to recognise the issue, even longer to suggest a solution and often never get round to actually resolving it. I experienced continuous moves in offices, changes in team structures, management reporting lines, none of which seemed to make any significant impact at all. The current CEO is a salesman himself (an extremely successful one) and lives up to the old stereotype of a salesman - great on rhetoric, inspiring, but seemed far less interested in top class delivery than sales figures. This company is happy to spend a fortune on yachts, company events, new technology, management, but not seriously interested in investing in the people who work there or the infrastructure to support them. Once a deal has been won, generally the sales team will move on quickly to the next opportunity without any real interest in following through on the original deal. It seemed senior management would much rather put pressure on a person to effectively do two people's work than hire another person to assist - saving on costs - what they don't seem to realise is that this often ended up in that good quality person leaving, and then having to expensively hire and train a replacement who would often be nowhere as good as their predecessor. The staff retention rates there are a joke. In the teams starting in my first year ( normally 12-15 people at a time) there was often only one or two members of that team still employed after a year, many left simply because the job description they were hired for didn't match up in reality.

Advice to Senior ManagementThe company makes a very small margin on shifting computer hardware due to the competitiveness of the market and understandably it seems to have lost its interest in its original reseller business. They are now desperate to make head way in the larger more profitable services market without any real knowledge of how to do that. The MD for services, again who is a very successful salesman who now runs this business, continually comes up with new wierd and wonderful acronyms to describe the service delivery strategies but I have doubts that if asked what the model actually is would only be able to provide a politician's answer on frameworks and ITIL guidelines. Compared to more experienced IT service companies, Computacenter is like a baby trying to learn how to walk before it has crawled. They need a root and branch review of how they reach and deliver to their customers. CC as a plc has an obsession with what they are billing for now, and should spend more time looking at what will be being billed in the years to come. Computacenter's business model of value add reselling is very vulnerable at present and is being attacked by all angles. Vendors are cutting out the middleman and going direct to market e.g. HP, Lenovo etc. some of which are better at this than others. Manufacturers can now provide global service delivery as well as their product reducing the need for a third party e.g. HP Global services, IBM Global services, Dell etc. Computacenter is still picking up the pieces of what is left in the market which is project solutions, consulting, product fulfilment, local support services, multi-vendor support services, helpdesk outsourcing, software, networking and storage solutions. The problem they will continue to find is that niche suppliers are actually a lot better in these areas. In the past Computacenter has been a jack of all trades. They need to decide now whether they choose to be extremely good at a few areas they can do or extremely cheap at doing them. Either way, continuing to spray their seed across the entire industry will probably lead to a drought in some areas. If they focus on watering and seeding their stronger areas of managed services and enterprise product fulfilment, they still have the chance of a decent harvest. Failing to change will leave Computacenter in no man's land.

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    • Work/Life Balance
           
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    Among one of the better service companies to work for.

    Helpdesk Advisor (Former Employee)
    Lyon (France)

    I worked at Computacenter


    Pros: The company clearly tries to keep an identity and as such attempts to look after its employees by way of managerial meetings. Something to bear… Cons: I sometimes felt that the management had too many people to look after. In terms of… Advice to Senior Management: I felt that mangement were actively making efforts to keep the employees together through regular meetings and other activities although I might suggest that they… Yes, I would recommend this company to a friend More
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    2 people found this helpful  

    Working at Computacenter, challenging but ultimately unrewarding

    Anonymous Employee (Current Employee)
    Watford, East Midlands, England (UK)

    I have been working at Computacenter


    Pros: Close to home, recognisable brand within the IT sector, established… Cons: Comparatively poor payers within the industry, demanding as an organisation,… Advice to Senior Management: Pay your staff more, particular in non sales roles More
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