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Helpful (2)

Concentra is the McDonald's of healthcare

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Center Administrator in Chicago, IL
Former Employee - Center Administrator in Chicago, IL

I worked at Concentra

No opinion of CEO
No opinion of CEO

Pros

Over 300 clinics nationwide gives employees great latitude if relocating. Many opportunities for advancement within the company. Concentra is a market leader in its niche of occupational healthcare, providing above average job stability.

Cons

Very demanding work environment for both administrators and staff at the clinic level. Staffing levels are sometimes unrealistic and not conducive to good customer service. Constant shifts in focus and strategy by corporate forces clinics to keep adjusting to changes instead of simply providing competent and compassionate care to patients. Severe disconnect between senior management and front line clinical staff.

Advice to Management

If Concentra really wants to "improve America's heath, one patient at a time," the clinics and their staff have to be properly trained and empowered to take care of each patient as an individual. The token emphasis on customer service is disingenuous, and ultimately ineffective, when the emphasis is truly on numbers. Concentra has very effectively built their business model around the reality that medicine has become a volume business and Concentra needs to accept that it has become the McDonald's of healthcare, expertly churning patients in and out of the system. Focus on what you're great at, instead of forcing the clinical staff to make transparent overtures towards patients. If you REALLY want to emphasize patient care, everything needs to start and end there.

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  1. Helpful (1)

    A great disappointment

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD

    I worked at Concentra

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    -Great experience for recent grads -Good hours -Many skills learned -Work with various people

    Cons

    -Management is unforgiving with emergencies requiring time off -Very unprofessional at times, upper management/clinical staff talks down to/ yells at you -Unorganized training schedules to learn/ update skills -Little recognition for going above and beyond.

    Advice to Management

    Treat your employees with a little more respect. With out medical assistants, this company would fall apart.


  2. Good Place to work, getting better

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Addison, TX
    Current Employee - Anonymous Employee in Addison, TX

    I have been working at Concentra

    Approves of CEO
    Approves of CEO

    Pros

    Senior Management (top 5 leaders) care about employees great transformation taking place in culture and patient experience exciting business opportunities as new services are introduced

    Cons

    Very limited resources in place to support culture, patient experience, and new busines changes Programs/Products implemented for sake of rolling out versus thoroughly thinking through implementation Compensation at many levels is an issue

    Advice to Management

    Re-adjust finanical plans to provide increase for compensation for frontline patient-treating employees and incentives for management levels for acheiving defined business goals and leading people appropriately.


There are newer employer reviews for Concentra
There are newer employer reviews for Concentra

See Most Recent

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