Connextions

www.connextions.net
There are newer employer reviews for Connextions

1 person found this helpful  

My first call center experience--good environment, good managers, good pay

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Vonage Tech Support in Concord, NC
Current Employee - Vonage Tech Support in Concord, NC

I have been working at Connextions full-time (more than a year)

Pros

My managers were reasonable people and cared about their team members. Obviously no one is perfect, least of all me! The company provided a decent work environment which I enjoyed for over 2 1/2 years. The pay was good, and I was able to earn Pay For Performance incentives as well as Most Valuable Player awards. The health benefits were reasonable.

Cons

Tight on bathroom breaks - 10 minutes; and no cell phones at the desk. But they have to have rules, and I didn't have a problem with either of these. Some micromanaging by some managers but even that wasn't unbearable for those who did their jobs correctly and didn't slack on company time. This job isn't for people who can't deal with angry customers!

Advice to ManagementAdvice

Less micro managing, but I guess this probably comes from the actual client--not Connextions!

Recommends
Neutral Outlook
Approves of CEO

235 Other Employee Reviews for Connextions (View Most Recent)

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  1. 2 people found this helpful  

    Stepping stone. Don't get comfy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Concord, NC
    Current Employee - Customer Service Representative in Concord, NC

    I have been working at Connextions full-time (more than a year)

    Pros

    Always hiring. Training. Friendly staff.

    Cons

    No raises. Favoritism. Hard to move up. Performance based incentives are always shifting and sometimes impossible to obtain.

    Advice to ManagementAdvice

    $11/hourly is getting old.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Don't believe the Hype.......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Centennial, CO
    Former Employee - Anonymous Employee in Centennial, CO

    I worked at Connextions full-time (less than a year)

    Pros

    You get an hourly wage....You do get paid weekly.

    Cons

    Don't believe your "potential earnings". The only possible way to make this amount of money is by doing upwards of 20 enrollments per day, you don't even get enough calls to do this. The benefits are the worst I have ever seen and outrageously expensive. There is no room for advancement, there are no raises at this company. Rules and regulations change on a daily basis and you never know if one day to the next if you are going to have a job. There is so much "gray" area, nothing is black and white and you never know if you are saying something that is in "violation" which can cause you to be terminated immediately on the spot.

    Advice to ManagementAdvice

    Quit Micromanaging....Know HIPPA guidelines and quit saying something is HIPPA when it isn't.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Connextions

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