Constant Contact

www.constantcontact.com
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12 people found this helpful  

Fast pace; poor middle management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Engineering in Waltham, MA
Current Employee - Engineering in Waltham, MA

I have been working at Constant Contact full-time (more than a year)

Pros

Pay is decent. Good benefits. Lots of free food. Work schedule is very flexible (but expect to work A LOT) Lots of smart fun people (managers excluded). CEO is nice.

Cons

Operations expects you to work 24x7. Everything is a crisis (even when it isn't).
Don't expect to be recognized for outstanding work or extra effort. Promotion from
within is a joke, unless you happen to be friends with someone high up. A significant
number of managers and directors are incompetent and have no idea what is going on.
Good ideas are ignored (again, unless you are friends with someone high up).

Recommends
Neutral Outlook
Approves of CEO

141 Other Employee Reviews for Constant Contact (View Most Recent)

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  1. 12 people found this helpful  

    Nightmare of micromanagement and corporate suck-ups

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales in Loveland, CO
    Current Employee - Direct Sales in Loveland, CO

    I have been working at Constant Contact full-time (more than a year)

    Pros

    Great people to work with (management excluded.)

    Cons

    When I started there, this was a fun place to work and had decent pay. After (many) management changes, and hiring of new managers, the work atmosphere changed drastically. Departments were rearranged needlessly. Sales goals and target call time were restructured so that not many were able to achieve them. The sales organization is a complete revolving door. There are WAY to many managers in all departments and most have no idea how to answer a question a rookie may ask them. the patent reply to all questions asked is "I'll get back to you about that." Don't hold your breath. Sales management is clueless. Micromanagement has gotten to the point that you need to notify a team lead when you are using the restroom, going to lunch, etc. And they they think they are doing you a favor by bringing in lunch (frequently) just to keep you at your desk. (hope you like pizza.) Stress levels I cannot put into words. Customer service is hurting because of the call expectations put on the sales team as well. Stock values fluctuate wildly although they seem to be plumetting right now. If you are considering a job here, you can do a lot better.

    Advice to ManagementAdvice

    Fire middle management and get back to your core values

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 9 people found this helpful  

    OK, Depends on manager and where you work in the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Engineer in Waltham, MA
    Current Employee - Engineer in Waltham, MA

    I have been working at Constant Contact

    Pros

    * great salary and benefits
    * reasonable balance of work and life
    * occasional food (but always pizza, chinese, sandwiches - same rotation)
    * free soft drinks and cheap vending machine (50 cents)

    Cons

    * disruptive prioritizing - changes hourly and sometimes more often
    * micromanaging
    * missing standards - software, coding, operations
    * missing a layer of effective management to demand standards
    * not consulted but told how to implement solutions - not valued as a professional (unless you happen to be an "in" person)

    Advice to ManagementAdvice

    * stop coddling your developers and looking for "collaboration"
    * demand standards and simplify the codebase
    * A/B testing - stop assuming you know what your customers want

    Doesn't Recommend
    No opinion of CEO
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