Glassdoor is your free inside look at Constant Contact reviews and ratings — including employee satisfaction and approval rating for Constant Contact CEO Gail F. Goodman. All reviews posted anonymously by Constant Contact employees.
8 people found this helpful
Current Employee – been working at Constant Contact full-time for more than a year
Pros – Great people to work with (management excluded.)
Cons – When I started there, this was a fun place to work and had decent pay. After (many) management changes, and hiring of new managers, the work atmosphere changed drastically. Departments were rearranged needlessly. Sales goals and target call time were restructured so that not many were able to achieve them. The sales organization is a complete revolving door. There are WAY to many managers in all departments and most have no idea how to answer a question a rookie may ask them. the patent reply to all questions asked is "I'll get back to you about that." Don't hold your breath. Sales management is clueless. Micromanagement has gotten to the point that you need to notify a team lead when you are using the restroom, going to lunch, etc. And they they think they are doing you a favor by bringing in lunch (frequently) just to keep you at your desk. (hope you like pizza.) Stress levels I cannot put into words. Customer service is hurting because of the call expectations put on the sales team as well. Stock values fluctuate wildly although they seem to be plumetting right now. If you are considering a job here, you can do a lot better.
Advice to Senior Management – Fire middle management and get back to your core values
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2012-06-15 11:43 PDT
About Constant Contact, Inc. Constant Contact®, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in 1998, Constant Contact champions the… — Full Overview
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