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8 people found this helpful  

Company is mismanaged

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  Waltham, MA
Current Employee - Anonymous Employee in Waltham, MA

I have been working at Constant Contact full-time

Pros

good energy to serve customers
nice group of employees
good pay and benefits

Cons

clueless managers cause low morale and high turn over

Advice to ManagementAdvice

company is managed like IBM. lots of ineffective managers and useless processes making smart people want to quit and mediocre ones want to stay. a problem that is rooted at the very top of the leadership.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for Constant Contact

  1. 12 people found this helpful  

    Fast pace; poor middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering  in  Waltham, MA
    Current Employee - Engineering in Waltham, MA

    I have been working at Constant Contact full-time for more than a year

    Pros

    Pay is decent. Good benefits. Lots of free food. Work schedule is very flexible (but expect to work A LOT) Lots of smart fun people (managers excluded). CEO is nice.

    Cons

    Operations expects you to work 24x7. Everything is a crisis (even when it isn't).
    Don't expect to be recognized for outstanding work or extra effort. Promotion from
    within is a joke, unless you happen to be friends with someone high up. A significant
    number of managers and directors are incompetent and have no idea what is going on.
    Good ideas are ignored (again, unless you are friends with someone high up).

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 10 people found this helpful  

    Nightmare of micromanagement and corporate suck-ups

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales  in  Loveland, CO
    Current Employee - Direct Sales in Loveland, CO

    I have been working at Constant Contact full-time for more than a year

    Pros

    Great people to work with (management excluded.)

    Cons

    When I started there, this was a fun place to work and had decent pay. After (many) management changes, and hiring of new managers, the work atmosphere changed drastically. Departments were rearranged needlessly. Sales goals and target call time were restructured so that not many were able to achieve them. The sales organization is a complete revolving door. There are WAY to many managers in all departments and most have no idea how to answer a question a rookie may ask them. the patent reply to all questions asked is "I'll get back to you about that." Don't hold your breath. Sales management is clueless. Micromanagement has gotten to the point that you need to notify a team lead when you are using the restroom, going to lunch, etc. And they they think they are doing you a favor by bringing in lunch (frequently) just to keep you at your desk. (hope you like pizza.) Stress levels I cannot put into words. Customer service is hurting because of the call expectations put on the sales team as well. Stock values fluctuate wildly although they seem to be plumetting right now. If you are considering a job here, you can do a lot better.

    Advice to ManagementAdvice

    Fire middle management and get back to your core values

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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