There are newer employer reviews for Constant Contact

Great place to start out.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Designer in Waltham, MA
Current Employee - Designer in Waltham, MA

I have been working at Constant Contact full-time (more than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Fantastic benefits and flexible work schedule.

Cons

Same cons as any corporate environment. No more no less.

Advice to Management

Keep up the good work!

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  1. Exciting Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in Waltham, MA
    Current Employee - Operations in Waltham, MA

    I have been working at Constant Contact full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    lot of great co workers, good work life balance, fun and energetic team

    Cons

    new products/enhancements seems to come slowly

  2. Helpful (17)

    Benefits include beer, birthday cake, BBQs, and an insurmountable amount of red tape.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Representative in Loveland, CO
    Former Employee - Support Representative in Loveland, CO

    I worked at Constant Contact full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    You'll be a part of an award-winning, vastly growing company.

    9 times out of 10, customers will be amazing people to talk to.

    The occasional freebies, parties, and giveaways are a nice touch, even though it's like numbing the pain of a broken leg by giving you a puppy.

    It's easy to make great connections with other members of your team.

    Cons

    The company has shifted to focusing more on its policy than its people; its statistics more than its service. As a result, the "talent and ambition" you come to the company with will lose its value quickly as you realize your personality needs to shift to the standards and protocol designed by people who make it clear that they are more important than you.

    The long-term and short-term goals of your department usually directly conflicts with that of departments you rely on, so adhering to metrics and quality standards is better achieved by "working the system" rather than learning to do your job better. Requesting training and assistance to do your job better is something usually frowned upon if it takes you away from your phone, so expect to do a lot of research on your own time and own dime.

    Favoritism reigns supreme and it usually has absolutely nothing to do what you know, but who you know and how often you go drinking with them.

    Career growth and new positions seem less like a smartly developed plan to move the company forward and more like something made up really quick to shut up the individuals complaining about the monotony of their job and the lack of opportunity.

    Between team leads, mentors, supervisors, interim supervisors, interim managers, managers, senior managers, and coaches, the amount of "higher ups" and red tape you have deal with to present any idea or constructive feedback makes "being a stand out employee" just not worth it. Cater to the nepotism if you want to succeed, your big ideas can come later.

    The product itself is difficult to believe in and its frequent updates and changes feel a lot more like damage control than innovation.

    Advice to Management

    Constant Contact was once a company I was proud to work for and loved walking into every day. In the past year and a half, you've lost that completely and have sacrificed the well-being of your internal customers for the sake of barely satisfying your external ones. The product, once cleverly planned out and developed, is now "interface tweak after interface tweak" designed to try and reduce call volume but, more often than not, increases it instead to the blatant ignorance of the product engineers. Instead of building a better solution, you're merely building a better looking solution and the frustration from customers falls on employees that seem to be regularly reminded that they are expendable.

    Please take a look at your core values and have the difficult conversation about how those core values are applied to the communication between "management" and those on the ground floor and then (and here's the hard part) ACT to resolve the glaring issues that you'll see. Please take into consideration the feelings and needs of your employees to enjoy their job and provide them real respect...not just beer carts and false hopes.

    Please stop being slaves to statistics and understand that, though putting customers first is a great thing, it does not mean you should sacrifice your integrity and your people to do it, especially since we all share the same goals you do.

There are newer employer reviews for Constant Contact

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