There are newer employer reviews for Constant Contact

Helpful (1)

My 6-month experience at Constant Contact has been great.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Intern - Customer Training Specialist in Waltham, MA
Current Intern - Customer Training Specialist in Waltham, MA

I have been working at Constant Contact as an intern (less than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Culture, smart people, great product, beer cart Friday, free coffee and soda, casual attire, some positions are able to work from home or remote locations. CEO and executive is always walking around office and are all easily approachable even as an intern. Easy to move around company if position you currently hold does not fit you.

Cons

Company is growing fast, which may not seem like a con but worried it may outgrow itself or grow too fast. Senior management is a tight knit group so I can see how it may be hard to advance as a lower level employee. Also, this seems to cause a lot of talent to leave and go to other companies.

Advice to Management

Invest in ourselves as a company and make sure young talent that you bring in doesn't leave after ~5 years.

Constant Contact Response

Jun 30, 2014Employer Representative

Thanks for your comments. It's great to hear that you're enjoying your work, and we appreciate that you took the time to provide feedback!

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  1. Helpful (7)

    Treated as Children

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist in Loveland, CO
    Former Employee - Customer Service Specialist in Loveland, CO

    I worked at Constant Contact full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Proper training for the product as a whole. Good starting wage, however, not great when you realize how much work you have to do on a daily basis. Changed management structure so managers have to take phone calls too. Appreciate the email marketing insights and experiences which I have taken to another job which I am happy to come into every day.

    Cons

    After working on the phones for years, I've came to the realization that I was not great at customer service and I started to see my talents shine in more technical work. However, the worse you do at your customer feedback surveys the more they are going to take away "off the phone". No matter how much I've tried to reach out to my managers, they could care less about my career opportunities in other departments.

    Their user platform kept changing and kept breaking which put a lot of strain on the customer service reps because the call volume increases and there was never a break between calls. Which made it so hard to lie to customers and support this product.

    They are CONSTANTLY micro-managing the phones to make sure you are taking calls and forget trying to fix problems after the call. Everything had to be done on the phone while your customer awkwardly waits for you or Tier 2 tech support to finish any issues. There was so much pressure to take the next phone call, but also have 100% quality, and also stay under 8 minutes and 100% satisfaction.

    Some of the managers never get back to your questions which is disheartening. Some managers should NOT be managers there if they can not support their own teams. Work from home is a joke and only give it to those they like. There is a huge "bro" attitude in management, which I can't mesh with. Some managers will act as your friend, then throw you under the bus later on down the road.

    Advice to Management

    Listen to your employees and don't ignore them. People are NOT happy coming to work under these stressful conditions the whole time they are working. Don't punish your employees by taking away things they are happy to do and are good at doing because they lack experience in other areas.

  2. Helpful (8)

    Where dreams go to die

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant

    I worked at Constant Contact full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    For the most part, the majority of people are great and passionate. Solid sales training and a good stepping-stone job.

    Cons

    After the first couple months post ramping period when goals are lofty and the gimmicky perks become apparent, the glint and sheen of this job wears away. Good luck ever taking vacation. They give you plenty of days off on paper, but good luck convincing management "that it's a good time to take a day off."

    Hyper focused on metrics and call stats, so even when you exceed goals, they'll micromanage you until you lose every ounce of motivation and passion. Mid to upper management constantly pressure you to stay late and come in on Saturdays through petty guilt tactics.

    If you enjoy terrible micromanagement, 120+ calls a day, and dreading everyday of work, then this is the sales job for you.

    Advice to Management

    Take a step back and realize you have immense talent in house. Stop reciting the same, clique motivational speeches/lines, and treat your workers better.

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