Consumer Cellular

www.consumercellular.com
There are newer employer reviews for Consumer Cellular

2 people found this helpful  

Great Company to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Call Center in Portland, OR
Former Employee - Call Center in Portland, OR

I worked at Consumer Cellular full-time (more than 3 years)

Pros

They really treat their employees right. Volunteer opportunities, holiday or anniversary celebrations, bonuses. Friendly management. They care about the customers. A real family business. Ask what you don't know. They are happy to answer questions and welcome it.

Cons

Strict attendance policies don't always fit with real life scenarios.

Advice to ManagementAdvice

You do have to keep everyone reigned in to avoid employees taking advantage of you, but loosen up the policies a little. Otherwise, I think management is friendly and approachable.

Recommends
Positive Outlook
Approves of CEO

36 Other Employee Reviews for Consumer Cellular (View Most Recent)

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  1.  

    Easy very easy paycheck.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at Consumer Cellular full-time (less than a year)

    Pros

    Easiest job you will ever have. If you are looking for just a paycheck until you find something better this is the perfect place for you!

    Cons

    Commission is terrible. I sold 116 phones only got a couple hundred in commission. I come from the retail said if I sold that many phones that would be a couple thousand in commission.

    It's really easy to be fired. For example if you take more calls per hour than the avg rep they will monitor every single call. If you aren't perfect on all the calls they monitor you will get fired even if you have high call quality scores.

    Don't expect this to be a career path.

    Advice to ManagementAdvice

    Get everyone on the same page. Make selling worth it by increasing commission.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    A company that cares for the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Portland, OR
    Current Employee - Customer Service Representative in Portland, OR

    I have been working at Consumer Cellular full-time (more than a year)

    Pros

    They pay for your health insurance, and you get free cell phone service

    Cons

    It can get really frustrating trying to explain to an 70-80 year old person how to use a smart phone over the phone.

    Advice to ManagementAdvice

    Allow employees to have a little more heads up when new phones become available for purchase.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Consumer Cellular

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