Consumer Credit Counseling Service of Greater Atlanta

www.cccsatl.org
There are newer employer reviews for Consumer Credit Counseling Service of Greater Atlanta

 

Be debt free!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Credit Counselor
Current Employee - Credit Counselor

I have been working at Consumer Credit Counseling Service of Greater Atlanta

Pros

Not stressful
Feel good type of job
Great employees/peers
Benefits

Cons

Salary
Internal promotions
Call center environment
Boring job
Too much focus on profit for a non for profit company
Poor training and upper management communication

Advice to ManagementAdvice

Promote within vs. promoting from the outside more

Approves of CEO

6 Other Employee Reviews for Consumer Credit Counseling Service of Greater Atlanta (View Most Recent)

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  1.  

    As a non-profit organization created to assist people in mortgage hardships, there is little concern for the public.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Housing Counselor in Atlanta, GA
    Former Employee - Housing Counselor in Atlanta, GA

    I worked at Consumer Credit Counseling Service of Greater Atlanta

    Pros

    Decline in real estate market sales & desire to stay in the industry to help individuals facing financial & mortgage difficulties.

    Cons

    Lack of concern for the CredAbility client as the company showed more concern for counseling when there were no REAL solutions offered to the clients.

    Advice to ManagementAdvice

    Respect & recognized quality employees, be consistant in the work review & company expectation and be honest with the clients who seek your assistance.

    Doesn't Recommend
  2.  

    Rewards Mediocrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Consumer Credit Counseling Service of Greater Atlanta

    Pros

    Good benefits package
    Business casual work environment
    Staff are great to work with
    Concept of helping people from financial crisis to control is appealing and rewarding

    Cons

    Lots of favoritism displayed by upper management, which is apparent by the promotions given that seems to reward mediocrity or substandard results. The agency is very top heavy; meaning that they invest quite heavily in hiring upper management (ex. hiring a Director or VP who has little or no staff). This also results in little or no opportunities for advancement. Instead, the agency implemented a program that aims to keep you in your position while dictating how much you can potentially earn. For instance, you can have an employee that is extremely tenured and performs well, but unless they go through this program they have no hopes for advancement within the agency. The agency will also prefer to hire outside of the company rather than hire competent staff from within. This also results in little or no development for staff since newly hired management/upper management aren't knowledgeable enough to provide direction or guidance. There is also no balance to work/home life as it's been said by an executive that the company is not staff-centric but client-centric.

    Advice to ManagementAdvice

    Should realize that experience and quality should be equivalent to a degree. Also should realize that when morale is high and employees are happy that they will be more dedicated to the agency's mission, and provide the best quality service. This is in turn, will keep clients happy. Stop trying to be the biggest and the best in the industry and focus more on providing the service and quality promised to the community and to your clients.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Consumer Credit Counseling Service of Greater Atlanta

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