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Helpful (2)

Excellent company -- great work-life balance, realistic expectations. But they need to evolve to survive!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Marketing Project Leader/Consultant in Yonkers, NY
Former Contractor - Marketing Project Leader/Consultant in Yonkers, NY

I worked at Consumer Reports as a contractor (More than 8 years)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Company has a great mission -- nice to work for an organization that has a larger sense of purpose than that quarter's earnings. Good work-life balance/flexibility. Most people are smart and great to work with.

Cons

Aging customer base. If they want to survive, they will need to figure out how to appeal to younger audience. Non-profit mission is nice, but constrains what can be done from a marketing point of view. Marketing is still the "ugly step-child" even though they're the ones making the money to forward the "mission". Union is cumbersome. Hard to fire bad people. Some old wood hanging around.

Advice to Management

Evolve to attract a younger audience. Ease up on the "mission" so you can do more creative marketing stuff.

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  1. Helpful (1)

    Good place, lots of turmoil recently, future will depend on choice of outgoing president's replacement early 2014

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Consumer Reports full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great mission, outgoing President Jim Guest has great heart and prodigious intellect, but has had trouble balancing heart and soul of organization vs. quest for financial results sometimes seeing it as zero sum--or at least hiring leaders with that view and outsized egos--understandable given publishing environment, but disappointing ultimately. Leaves great legacy though future will depend on leadership that is left in place after he leaves.

    Cons

    Magazine publishing industry turmoil and CR quest to stay relevant have resulted in great turmoil. While some of the people lost or ousted should be gone, some losses are painful and will hurt down the road as it will be harder to find way back to original mission while moving forward to meet demands of the digital age while combating "all info wants to be free" mentality with you get what you pay for, so offer real value.

    Advice to Management

    Mind the money AND lead with the heart--imbue all with philosophy of caring for consumersand providing real value


  2. Helpful (5)

    From good place to very bad place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Yonkers, NY
    Former Employee - Anonymous Employee in Yonkers, NY

    I worked at Consumer Reports full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits, which are directly related to Guild collective bargaining agreement; had higher starting pay, due to now, long-gone annual step-up raises; good food in cafeteria; onsite gym and building is partially surrounded by wood and wildlife; relaxed dress code

    Cons

    Layers, upon layers, upon layers of managers, many of which have no staff/few staff reporting to them; extreme brown-nosing of middle managers to more senior managers; bullying and abuse of some Guild members by their immediate supervisor(s); clueless & extremely callous senior management; ever-expanding and useless HR department that is a revolving door; cries poverty to rank-and-file, but keeps promoting and rewarding poor managers who have absolutely no leadership skills; almost every manager has the title of Associate Director or higher; some managers do nothing all day

    Advice to Management

    Cut managerial staff by over half; listen to the people who are actually doing the work and are the stake holders; cut the HR department; hire managers who actually are true leaders and don't abuse some of their staff; retire managers who can't adapt to latest technology; treat everyone equally


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