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Helpful (3)

Cautiously Optimistic for the Future

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Yonkers, NY
Current Employee - Anonymous Employee in Yonkers, NY

I have been working at Consumer Reports full-time

Doesn't Recommend
Neutral Outlook
Approves of CEO
Doesn't Recommend
Neutral Outlook
Approves of CEO

Pros

Great mission to empower and protect the consumer Some positions offer flexibility to take on extracurricular work Good comradary between employees at the same level Good location if you like living in the 'burbs Potential opportunity for growth given all of the layoffs and restructuring Beautiful campus Good benefits package Some new VP's who appear to know what they are doing

Cons

Management and upper management are not receptive to feedback from employees Consultants are predominately relied upon to provide feedback and direction Few good managers that empower and motivate their staff Seldom given honest feedback The gym and the cafeteria are average at best Little reward for doing extra work and little punishment, if any, for those that don't work or cause problems. Bonuses at lower levels are more tokens of appreciation than true reward Benefits package is getting worse (increased doctors co-pays, decreased pensions) Some new and old VP's appear to not know what they are doing

Advice to Management

Get out of your offices and into the trenches to see what's happening. Enable workers to succeed or fail and give them the tools to do so. Provide direction and feedback. Involve stake holders and end users when making decisions in order to get true understanding of issues.

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  1. Helpful (2)

    Excellent company -- great work-life balance, realistic expectations. But they need to evolve to survive!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Marketing Project Leader/Consultant in Yonkers, NY
    Former Contractor - Marketing Project Leader/Consultant in Yonkers, NY

    I worked at Consumer Reports as a contractor (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Company has a great mission -- nice to work for an organization that has a larger sense of purpose than that quarter's earnings. Good work-life balance/flexibility. Most people are smart and great to work with.

    Cons

    Aging customer base. If they want to survive, they will need to figure out how to appeal to younger audience. Non-profit mission is nice, but constrains what can be done from a marketing point of view. Marketing is still the "ugly step-child" even though they're the ones making the money to forward the "mission". Union is cumbersome. Hard to fire bad people. Some old wood hanging around.

    Advice to Management

    Evolve to attract a younger audience. Ease up on the "mission" so you can do more creative marketing stuff.


  2. Helpful (1)

    Good place, lots of turmoil recently, future will depend on choice of outgoing president's replacement early 2014

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Consumer Reports full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great mission, outgoing President Jim Guest has great heart and prodigious intellect, but has had trouble balancing heart and soul of organization vs. quest for financial results sometimes seeing it as zero sum--or at least hiring leaders with that view and outsized egos--understandable given publishing environment, but disappointing ultimately. Leaves great legacy though future will depend on leadership that is left in place after he leaves.

    Cons

    Magazine publishing industry turmoil and CR quest to stay relevant have resulted in great turmoil. While some of the people lost or ousted should be gone, some losses are painful and will hurt down the road as it will be harder to find way back to original mission while moving forward to meet demands of the digital age while combating "all info wants to be free" mentality with you get what you pay for, so offer real value.

    Advice to Management

    Mind the money AND lead with the heart--imbue all with philosophy of caring for consumersand providing real value


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