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Helpful (3)

Cautiously Optimistic for the Future

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Yonkers, NY
Current Employee - Anonymous Employee in Yonkers, NY

I have been working at Consumer Reports full-time

Doesn't Recommend
Neutral Outlook
Approves of CEO
Doesn't Recommend
Neutral Outlook
Approves of CEO

Pros

Great mission to empower and protect the consumer
Some positions offer flexibility to take on extracurricular work
Good comradary between employees at the same level
Good location if you like living in the 'burbs
Potential opportunity for growth given all of the layoffs and restructuring
Beautiful campus
Good benefits package
Some new VP's who appear to know what they are doing

Cons

Management and upper management are not receptive to feedback from employees
Consultants are predominately relied upon to provide feedback and direction
Few good managers that empower and motivate their staff
Seldom given honest feedback
The gym and the cafeteria are average at best
Little reward for doing extra work and little punishment, if any, for those that don't work or cause problems.
Bonuses at lower levels are more tokens of appreciation than true reward
Benefits package is getting worse (increased doctors co-pays, decreased pensions)
Some new and old VP's appear to not know what they are doing

Advice to Management

Get out of your offices and into the trenches to see what's happening. Enable workers to succeed or fail and give them the tools to do so. Provide direction and feedback. Involve stake holders and end users when making decisions in order to get true understanding of issues.

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  1. Helpful (2)

    Excellent company -- great work-life balance, realistic expectations. But they need to evolve to survive!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Marketing Project Leader/Consultant in Yonkers, NY
    Former Contractor - Marketing Project Leader/Consultant in Yonkers, NY

    I worked at Consumer Reports as a contractor (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Company has a great mission -- nice to work for an organization that has a larger sense of purpose than that quarter's earnings.

    Good work-life balance/flexibility.

    Most people are smart and great to work with.

    Cons

    Aging customer base. If they want to survive, they will need to figure out how to appeal to younger audience.

    Non-profit mission is nice, but constrains what can be done from a marketing point of view. Marketing is still the "ugly step-child" even though they're the ones making the money to forward the "mission".

    Union is cumbersome. Hard to fire bad people. Some old wood hanging around.

    Advice to Management

    Evolve to attract a younger audience. Ease up on the "mission" so you can do more creative marketing stuff.


  2. Helpful (5)

    From good place to very bad place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Yonkers, NY
    Former Employee - Anonymous Employee in Yonkers, NY

    I worked at Consumer Reports full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits, which are directly related to Guild collective bargaining agreement; had higher starting pay, due to now, long-gone annual step-up raises; good food in cafeteria; onsite gym and building is partially surrounded by wood and wildlife; relaxed dress code

    Cons

    Layers, upon layers, upon layers of managers, many of which have no staff/few staff reporting to them; extreme brown-nosing of middle managers to more senior managers; bullying and abuse of some Guild members by their immediate supervisor(s); clueless & extremely callous senior management; ever-expanding and useless HR department that is a revolving door; cries poverty to rank-and-file, but keeps promoting and rewarding poor managers who have absolutely no leadership skills; almost every manager has the title of Associate Director or higher; some managers do nothing all day

    Advice to Management

    Cut managerial staff by over half; listen to the people who are actually doing the work and are the stake holders; cut the HR department; hire managers who actually are true leaders and don't abuse some of their staff; retire managers who can't adapt to latest technology; treat everyone equally


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