38 Employee Reviews (View Most Recent)

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4 people found this helpful  

CR Protects The Consumer, But Doesn't Do the Same For Their Employees.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Editor  in  Yonkers, NY
Current Employee - Editor in Yonkers, NY

I have been working at Consumer Reports full-time for more than 10 years

Pros

Current CEO is exiting which will bring in new management. Employees can purchase tested products at a small discount.

Cons

The cons are many but center on a clueless CEO who is more advocate than business visionary. Countless senior leadership has been shuffled in and out in hopes of turning around business. Layoffs are constant and happen monthly and without logic. Business model of paid content is flawed with competition closing in with no innovation and new products coming from the organization. New employees be very skeptical of the environment as the financial health of the company is eroding. The direct marketing model on the business side is failing the organization, product management cannot deliver new product, new COO is a finance guy with no experience running a digital organization, and rating content has become a commodity. The print side is as good as dead. Union environment cuts staff in half and offers no real value. Salaries are below average and benefits are eroding. As an employer, CR has become cut throat firing at will and re-shuffling without any logic or results. The cons are numerous and for an organization founded on protecting the consumer, CR should wake up and protect their employees from management.

Advice to ManagementAdvice

Hire real leaders, get rid of the board of directors and current CEO who are both clueless, innovate and move faster with real digital products.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for Consumer Reports

  1. 2 people found this helpful  

    Cautiously Optimistic for the Future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY

    I have been working at Consumer Reports full-time

    Pros

    Great mission to empower and protect the consumer
    Some positions offer flexibility to take on extracurricular work
    Good comradary between employees at the same level
    Good location if you like living in the 'burbs
    Potential opportunity for growth given all of the layoffs and restructuring
    Beautiful campus
    Good benefits package
    Some new VP's who appear to know what they are doing

    Cons

    Management and upper management are not receptive to feedback from employees
    Consultants are predominately relied upon to provide feedback and direction
    Few good managers that empower and motivate their staff
    Seldom given honest feedback
    The gym and the cafeteria are average at best
    Little reward for doing extra work and little punishment, if any, for those that don't work or cause problems.
    Bonuses at lower levels are more tokens of appreciation than true reward
    Benefits package is getting worse (increased doctors co-pays, decreased pensions)
    Some new and old VP's appear to not know what they are doing

    Advice to ManagementAdvice

    Get out of your offices and into the trenches to see what's happening. Enable workers to succeed or fail and give them the tools to do so. Provide direction and feedback. Involve stake holders and end users when making decisions in order to get true understanding of issues.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Clueless leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Consumer Reports full-time

    Pros

    There are still some vestigial employees left from before the ongoing shakeup. I don't expect them to stay long, however.

    Benefits are still good, but shrinking.

    Beautiful campus.

    Cons

    Middle managers "manage up" to get approval from supervisors rather than nurturing eand leading employees.

    New top management is cold-blooded and does not really stand for the original mission of consumer protection.

    Advice to ManagementAdvice

    Knock off the "us versus them" atmosphere created by many new upper-level managers.
    Treat exempt and union employees with respect and dignity.

    Be honest and transparent about the organization's goals.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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