Consumer Reports

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7 people found this helpful  

This place is beyond help

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Consumer Reports full-time (more than 10 years)

Pros

* Dedicated and talented tech and editorial personnel.
* On-site cafeteria is very nice.
* Great history.
* Sprawling campus.
* Good benefits packages.

Cons

* Employees are terrified and morale is poor. People are constantly worried that they are going to be laid off, fired, or mysteriously resign.
* Managers are constantly saying that they want a younger image, which makes older employees feel uncomfortable and unwanted.
* Millenials are treated differently than older employees under the same circumstances.
* Several long-time, very qualified employees are passed over for promotions that they you applied for, while far less qualified, inexperienced people are hired for the job.
* Long-time employees have noted that, after getting great reviews for many years, they're suddenly get negative performance reviews and write-ups. Some former employees say they have even been fired because of these new poor reviews.
* Human Resources has become the central focus of managment and is is constantly tinkering with compliance and regulation.
* Organizational revenue and reputation are both dubious. Execs like to say they they're righting the ship, but they have yet to convince the employees that they're headed in the right direction. If Consumer Reports were publicly traded, I'd short their stock.
* Recently tightening up and new processes makes work becomes orderly and boring. This is no place visionaries whose capabilities can shake things up and reset the organization's course.
* There is a cheap veneer of employee satisfaction that the organization tries to portray. Managers are superficially nice and periodically pretend to be interested in employees as people. These employees can count on birthday-cake celebrations and shallow conversations about what their hobbies are outside of work.

Advice to ManagementAdvice

Management could care less what I have to say, so I'm directing my comments to the board of directors:

An unfortuante shortcoming of non-profit boards is that they're not financially vested in the organization and therefore are not as willing to shake-up management. Because if this were a publicly-shared corporation and they were shareholders, CR's problems would have been fixed by now.

Board members need to be aware of the everday failures and machinations of Consumer Reports upper managment. We need board members to have their feet on campus more often. They have to observe day-to-day operations.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

44 Other Employee Reviews for Consumer Reports (View Most Recent)

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  1. 5 people found this helpful  

    Don't Believe the 5-Star Reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Consumer Reports full-time (more than 10 years)

    Pros

    - Union shop, although the union has little teeth these days.
    - Gymnasium.
    - Top-notch editors

    Cons

    - Incompetent, callous management
    - Questionable business plan
    - Fear rules the day
    - Staff stretched to thin
    - HR is an arm of management and doesn't administer to employee needs

    Advice to ManagementAdvice

    The current upper management won't listen to any dissenting recommendations, so I don't feel compelled to give them. I do have to say that all of the recent 5 Star reviews were written by desperate management looking for a new CEO and Editor (they've been turned down countless times because nobody wants to lead in such a toxic environment).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Interesting organization in transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Creation in Yonkers, NY
    Current Employee - Content Creation in Yonkers, NY

    I have been working at Consumer Reports full-time (more than an year)

    Pros

    Many great staff and managers trying to reinvent this venerable brand for the diigital age. Great place to work and make a real difference (and a name for yourself) if you are energetic, keen to make an impact and in tune with the future vision. Friendly culture. Some VPs have really clear ideas but others (why are there so many?) seem to add little. Great organizational mission to help all consumers and make the world a better place - what's not to like about that!

    Cons

    Long serving and very vocal staff whining about the good old pre-digital days can be a real drain. Many seem to think they are entitled to a job for life and have no idea what it's like to work in other places. Some lower level managers seem out of their depth. Outgoing CEO (he's overdue to retire) seems indecisive and obsessed with making old-timer staff happy. Terrible cafeteria - not exactly Google!

    Advice to ManagementAdvice

    Find a new CEO soon and make sure it's a good one. Stop pandering to old-timer staff so much with endless all staff briefings and awful Q&As, they'll whine whatever you do. Just make great things happen!

    Recommends
    Neutral Outlook
    Disapproves of CEO
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