There are newer employer reviews for Consumer Services
There are newer employer reviews for Consumer Services

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Helpful (1)

Loved being able to help consumers in day to day lives, absolutely cannot stand disorganized management.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Support Staff in Ypsilanti, MI
Current Employee - Support Staff in Ypsilanti, MI
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Consumer Services part-time (More than a year)

Pros

Got to work with consumers every day, helping them with hand-over-hand assistance, or leading assistance, in various daily tasks. My consumers were typically in my area, and I didn't have to go very far to their homes. They're very flexible for school schedules. Paid mileage.

Cons

Management is very disorganized. Management lives about an hour away, and on-call managers often do not help with consumers in emergency situations. On-call managers do not help find replacement staff if staff is unable to find a replacement, even in emergency situations. On-call managers often ignore phone calls, or are rude when they pick up the phone. Managers do not know enough about the company, and questions like, "Is this day a holiday pay day?" are often met with "I don't know" responses. There is no paid-time-off for part-time associates. There is no over time, even when you are needed to provide over-time situations, have had them put the extra hours over into the next week, or you lose the hours worked. There is no sick pay for part-time associates. There are no raises unless you become management, which is only a $3 raise. Salaried. Mileage is less than IRS rate, it has been at .50 a mile for the last year, when asked about it raising, management states that they weren't aware of the raise. There is no proper lifting training. "Training" consists of a one day orientation where you are adult CPR trained, you are given medication training through WCC, and recipient rights training. You are "inserviced" by co-workers typically for one shift, sometimes two shifts, and then expected to be able to know everything to do with their care. On-call management typically will answer questions here, but, get annoyed fast.

Advice to Management

Communication. Bring back paid-time-off. Raises. Don't worry about adding more consumers, worry about training your staff well enough in each client that you currently have. Get more staff. Work on more training practices for consumers. Look into multiple staff working at certain homes.

Other Employee Reviews for Consumer Services

  1. Helpful (2)

    Poorly Managed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Case Manager in Flint, MI
    Former Contractor - Case Manager in Flint, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Consumer Services as a contractor (More than 3 years)

    Pros

    None none none none none.

    Cons

    Terrible company to work for. Extremely poor communication from management, daily changes that affect efficiency without communication. Management is focused on profits not on quality services and certainly not on cultivating a good work environment.

    Advice to Management

    Promote those who are qualified through education, experience and the right values! Communicate with employees; they need trust, support and encouragement.


  2. Awesome place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Mental Health Therapist in Flint, MI
    Current Contractor - Mental Health Therapist in Flint, MI
    Recommends
    Positive Outlook

    I have been working at Consumer Services as a contractor (More than a year)

    Pros

    Setting your own schedule,,,kind staff

    Cons

    hired as independent contractor but treated like an employee with no benefits


There are newer employer reviews for Consumer Services
There are newer employer reviews for Consumer Services

See Most Recent

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