Consumer United

www.consumerunited.com
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There are newer employer reviews for Consumer United

4 people found this helpful  

Former Sales Agent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Agent in Boston, MA
Current Employee - Sales Agent in Boston, MA

I have been working at Consumer United full-time (more than a year)

Pros

You'll gain experience with different insurance software that may help you into the future. You'll talk to a typically irritated and uninviting customer pool, [mostly from the poverty level to middle class- if you're lucky] to develop a very 'entry-level' sales ability; it will help you learn how to sell an IMPULSE buy.

Cons

They're turning a life-dependent industry into a call center. The pay structure changes monthly. Average employee retention is circa 6 months. The growth rate is forced and unhealthy- presumably to please investors. They have a Harvard MBA leading an analytics team (lead allocation), yet suggest that leads are distributed luck-o-the-draw. There is no 'career path' here; valuable jobs are handed out to friends of upper management.

Advice to ManagementAdvice

Get to know your agents more personally. Don't marginalize agents, invest in them.

Doesn't Recommend
Negative Outlook
No opinion of CEO

75 Other Employee Reviews for Consumer United (View Most Recent)

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  1. 4 people found this helpful  

    Great lunch options,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent in Boston, MA
    Former Employee - Sales Agent in Boston, MA

    I worked at Consumer United full-time (less than a year)

    Pros

    You get to meet some great people who are the same age as you and they pay for all your different state producer licenses. they even buy you lunch a couple times a month which is not that bad. There are definitely some managers who are there for the right reasons and want to help the people they supervise which was nice

    Cons

    The leads they purchase are mostly garbage and the dialing system they use assault dials people so by the time they hear your voice they're pretty pissed off from being call and left on hold a number of times. there is definitely a structure of favoritism and you have to deal with employees trying to steal sales from other people for their own benefit. The payment structure changed 3 times in the 6 months I was there and it seemed to lower people's pay every time.

    Advice to ManagementAdvice

    Be a little more selective on who you promote to management, some people may be great sales agents but have zero management skills and stop expanding at a rate that is too fast for your own good.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Over a year of misery. A sinking ship....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Boston, MA
    Current Employee - Sales Manager in Boston, MA

    I have been working at Consumer United full-time (more than a year)

    Pros

    Good for first job out of college. Free alcohol during work on Fridays

    Cons

    High turnover....poor leadership and ever changing pay structure. Focus is on going public not growth. People are diconnected with the plans of the company. Alcohol is also distributed to agents while working on Fridays. Awful culture, inconsistent pay. Mandatory Saturday work. 1 day off for Christmas and thanksgiving. Thats it.

    Advice to ManagementAdvice

    Get a clue

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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