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Big Changes in Company Protocol & Culture Leads to Long-Term Employees Becoming Demoralized, Leaving

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Full Time Sales  in  Pasadena, CA
Current Employee - Full Time Sales in Pasadena, CA

I have been working at Container Store

Pros

The Container Store always makes Fortune's 'Top 100 Companies to Work For' list, and it's well-deserved. If you are going to work in retail, this should be your mecca. It's prestigious for good reason. Most full-time employees (Sales or Visual), really feel like they're part of a caring family. Many companies may say that they have a family atmosphere in the workplace, but none of them make the grade. The optimistic company culture that TCS manages to instill into it's employees in mind-blowing. TCS says they only hire the best - statistically they hire only around 10% of the candidates that they interview. If you can make the leap to Middle- or Upper- (store-level) management, your peers will be competent, resourceful, and overall POSITIVE, something I have yet to encounter at another employer. You can also look forward to a full 2 weeks of ongoing training every year, which has some great upsides. People that stick around learn all aspects of the business. You could swap any seasoned full-time employee with the GM for a day and things would probably run pretty smoothly. The benefits offered are also great, dollar-for-dollar 401K matching, paid vacations, etc. The dress code (or lack thereof) is nice; no suit required, even district managers come to work in a T-Shirt and Jeans. Also, you can definitely advance quickly if you work hard and persevere, not that you'll get paid for those promotion, but I digress...

Cons

The hiring process is grueling - If you're looking for a full-time position, you can expect: a group interview, followed by two or three 1-on-1 interviews, followed by an interview with a General Manager, followed by a drug test, followed by an offer. And good luck finding a full-time opening advertised, TCS prefers to hire part-time (or 'prime-timers' as they call it) and make you earn your salt. And that's just fine, unless you want to be able to pay your rent. Also, the aforementioned company culture can get to be a bit much. Sometimes positivity prevails good business sense, and this might become aggravating to like-minded ambitious coworkers who want to see the company succeed, not wear a rubber bracelet that says, "Front and Straighten" (not joking!). Additionally, in late 2008 word came down the pipeline that a company-wide 'raise-freeze' was going into effect and would stay in place until the economy stabilized; which gives you no reason to work hard at what you do as you know you'll never get the raise you deserve. Lastly, it doesn't matter who you are (prime-time, full-time, sales, visual, manager, AC, IC, GM, whoever), get ready to clean the bathrooms each and every night. TCS does not outsource bathroom cleaning - I am not joking. Enjoy your daily dose of humility, as everyone pitches-in to keep the TCS family afloat.

Advice to ManagementAdvice

For years, higher-ups at TCS said that it would never sell the company, but it did just that. Goodbye automated compensation advancement, hello spiffs and sales contests you'll never win. Remember when hard work amounted to better pay?

Recommends
Approves of CEO

342 Other Employee Reviews for Container Store (View Most Recent)

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  1.  

    Good place to work, but not so great to build a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Container Store

    Pros

    The best thing about working for the Container Store is the people. The majority of the staff is well qualified problem solvers who excel at customer service. The benefits that are offered to employees is also very good. Part time employees can qualify for health insurance, and the company offers a 4% match to 401k contributions.

    Cons

    The major downside of working full time for the Container Store is the schedules. The time restrictions on the full time staff allow for very little personal time on work days. It is extremely hard to accomplish personal goals when working full time at the container store. The final item is the level of interaction the management has with the staff. The management team spends too much time in the back room, and too little time on the sales floor with the staff.

    Advice to ManagementAdvice

    Keep doing what your doing, but hold the store managers to a higher degree of accountability.

    Recommends
    Approves of CEO
  2.  

    Things have been better!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Visual Sales - Part Time  in  Corte Madera, CA
    Current Employee - Visual Sales - Part Time in Corte Madera, CA

    I have been working at Container Store

    Pros

    The discount!! Flexible scheduling around my personal life. I enjoy what I do there. Amazing products and great selection!

    Cons

    Management does not give enough feedback throughout the year as to how you are doing. Can be surprising to find out information in your yearly review. Would be better if people were scheduled based on their contributions to the store. Not everyone has the same expectations and those who don't contribute their fair share should not be given premium hours. There is a lack of consistency and leadership among the full time team.

    Advice to ManagementAdvice

    Touch base with the employees like you are supposed to. Employees first, customers second, shareholders third!!! Hold everyone accountable for the look of the store!!!!

    Recommends
    No opinion of CEO
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