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There are newer employer reviews for Container Store

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Helpful (6)

Used to be fantastic---truly awful for the last couple of years

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Part Time Sales in Washington, DC
Former Employee - Part Time Sales in Washington, DC
Doesn't Recommend
No opinion of CEO

I worked at Container Store part-time

Pros

High hourly pay rate when you start Friendly coworkers Fabulous discount (the best part about working here) Company culture comes from a good place Our customers are a lot of fun and very grateful for good customer service

Cons

Poor management structure: Quality of full time staff is inconsistent As a part timer, the store never hired from within for their full time openings. Frustrating to work so hard and continue to get passed over for a FT position Everyone is trained in multiple positions, but a shift spent cutting shelving with a bandsaw and lifting very heavy shelving orders earns you the same amount as a shift standing at the cash register. Staff members trained to process the morning money, which is much more responsibility than someone who only does sales shifts have a pay rate that never reflects the additional responsibility Inconsistent application of rules and regulations The "top 100 places to work" survey is something we are "strongly encouraged" to fill out, and each person is required to let management know when they've mailed it in. The focus on sales has become oppressive. Silly sales role plays at each morning huddle, talking to part timers like we are children. Tone deafness by management when a full timer is not really meshing well with the Part time staff. The late and very early (6 am) hours (in a market where the transit system isn't really available very late or very early) are presented as necessary to do to be successful, even though 6 AM shift or an overnight shift may not work for single parents, or etc. The culture can be seen as somewhat 'cult-like' from the outside of it, I didn't really find it to be like that, but can understand why others may not feel comfortable with it. After the xmas rush, the seasonal people are let go---but the little dirty secret of the container store is that anyone else who isn't 'working out' can be let go as well at this time, but they don't consider it to be a lay off, stop scheduling you, even if you haven't done anything worthy of being fired, and they will fight your unemployment vigorously.The CEO says that they don't lay people off----EVERY February they play the same game and get rid of people (even long term people who have been there for years) who aren't working out. You are walking on eggshells every year until you have your individual spring meeting to see if you still have a job.

Advice to Management

Everyone from other stores says that this location is very different (and not in a good way) get closer to all of the "Lessons from staff meeting" and go back to respecting and listening to your employees. To the CEO, get closer to your individual stores and find out what is going on in the day to day there. The environment is very different than the company culture.

Other Employee Reviews for Container Store

  1. Helpful (2)

    The container store doesn't stand for the principles they teach.

    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Sales in Fort Worth, TX
    Current Employee - Sales in Fort Worth, TX

    I have been working at Container Store full-time (More than a year)

    Pros

    Flexible hours and decent pay.

    Cons

    5am mornings and late nights closing. Working weekends and holidays. Working with customers. They pressure you to sell but tell you they just want you to "help" customers. If the customer isn't spending at least $60 and buying elfa you aren't helping them right. They play favories scheduling shifts. If you are part time you will have the works hours. "unloading a semi truck at 5am and working weekends."

    Advice to Management

    Get out on the sales floor and support your employees.


  2. Helpful (3)

    Cult- stay away!

    • Career Opportunities
    • Senior Management
    Former Employee - Sales Associate in Rochester, NY
    Former Employee - Sales Associate in Rochester, NY

    I worked at Container Store part-time (More than a year)

    Pros

    They have one of the highest hourly pays for sales associates and a month long training/orientation where you learn every single aspect of the company.

    Cons

    There are fake people who put on a show with customers and then act miserable behind closed doors. When you need a day off you need to request it a month in advance or find someone to switch hours for you- as a part-timer who has the time to track ppl down to take your hours?? There is no real teamwork- if you ask a question you get treated as a reject. Management is never on the sales floor- always behind closed doors apparently "working"...they expect you to do weekly voicemails to them to tell them about your experience for the week- waste of time!

    Advice to Management

    Stop acting like you are part of a secret society. Stop acting as if you are really working- doing schedules should not take 8 hrs.


There are newer employer reviews for Container Store
There are newer employer reviews for Container Store

See Most Recent

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