Container Store

  www.containerstore.com
  www.containerstore.com
There are newer employer reviews for Container Store

5 people found this helpful  

Used to be fantastic---truly awful for the last couple of years

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Part Time Sales in Washington, DC
Former Employee - Part Time Sales in Washington, DC

I worked at Container Store part-time

Pros

High hourly pay rate when you start
Friendly coworkers
Fabulous discount (the best part about working here)
Company culture comes from a good place
Our customers are a lot of fun and very grateful for good customer service

Cons

Poor management structure: Quality of full time staff is inconsistent
As a part timer, the store never hired from within for their full time openings. Frustrating to work so hard and continue to get passed over for a FT position
Everyone is trained in multiple positions, but a shift spent cutting shelving with a bandsaw and lifting very heavy shelving orders earns you the same amount as a shift standing at the cash register.
Staff members trained to process the morning money, which is much more responsibility than someone who only does sales shifts have a pay rate that never reflects the additional responsibility
Inconsistent application of rules and regulations
The "top 100 places to work" survey is something we are "strongly encouraged" to fill out, and each person is required to let management know when they've mailed it in.
The focus on sales has become oppressive. Silly sales role plays at each morning huddle, talking to part timers like we are children.
Tone deafness by management when a full timer is not really meshing well with the Part time staff.
The late and very early (6 am) hours (in a market where the transit system isn't really available very late or very early) are presented as necessary to do to be successful, even though 6 AM shift or an overnight shift may not work for single parents, or etc.
The culture can be seen as somewhat 'cult-like' from the outside of it, I didn't really find it to be like that, but can understand why others may not feel comfortable with it.
After the xmas rush, the seasonal people are let go---but the little dirty secret of the container store is that anyone else who isn't 'working out' can be let go as well at this time, but they don't consider it to be a lay off, stop scheduling you, even if you haven't done anything worthy of being fired, and they will fight your unemployment vigorously.The CEO says that they don't lay people off----EVERY February they play the same game and get rid of people (even long term people who have been there for years) who aren't working out. You are walking on eggshells every year until you have your individual spring meeting to see if you still have a job.

Advice to ManagementAdvice

Everyone from other stores says that this location is very different (and not in a good way) get closer to all of the "Lessons from staff meeting" and go back to respecting and listening to your employees. To the CEO, get closer to your individual stores and find out what is going on in the day to day there. The environment is very different than the company culture.

Doesn't Recommend
No opinion of CEO

370 Other Employee Reviews for Container Store (View Most Recent)

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  1. 2 people found this helpful  

    The container store doesn't stand for the principles they teach.

    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Fort Worth, TX
    Current Employee - Sales in Fort Worth, TX

    I have been working at Container Store full-time (more than an year)

    Pros

    Flexible hours and decent pay.

    Cons

    5am mornings and late nights closing. Working weekends and holidays. Working with customers. They pressure you to sell but tell you they just want you to "help" customers. If the customer isn't spending at least $60 and buying elfa you aren't helping them right. They play favories scheduling shifts. If you are part time you will have the works hours. "unloading a semi truck at 5am and working weekends."

    Advice to ManagementAdvice

    Get out on the sales floor and support your employees.

  2. 4 people found this helpful  

    Retail Sales NY area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales/Visual Merchandiser in New York, NY
    Current Employee - Retail Sales/Visual Merchandiser in New York, NY

    I have been working at Container Store part-time (more than 3 years)

    Pros

    Flexibility with work scheduling
    Excellent employee discount
    Good relationship among employees
    Excellent Training
    Teamwork among prime-time employees excellent.

    Cons

    Sales training is good, but not enough manpower on the floor to put man in the desert selling into effect.
    Company gives a raise range, but even the best sales people don't receive that percentage, due to management trying to keep payroll down. This is a recent development over the last 2 years, since enactment of bonus for store managers to reach payroll goal.
    All-store meetings take away from payroll to be used on sales floor during that month.
    Full time staff spends too much time answering to Corporate by email, conference calls, etc... leaving little time for supervision to what is actually going on on the floor.
    As each store is added (Now at 57) more bureaucracy is added to the mix, and the more the company seems to be more like other retailers where profits are more important than employees.
    "Health Insurance" for prime-timers not really anything useful. It even gives a warning that it is not considered health insurance in the state of MA.
    The company believes that they can teach personality by doing these role plays every morning. We get the message. You can't teach someone how to be brave or have the gift of gab needed for sales. Hire people that have sales ability, not try to drum it into their head every morning.

    Advice to ManagementAdvice

    Your full time staff is a good portion of your payroll budget. You can't control what goes on on the sale floor if only one full time employee is on the floor at one time. Be more responsive to requests for help on the floor, and get more full timers on the floor when we are busy. Sales staff has been slashed so much that full timers have to help out on the floor, otherwise we will never make company goals for the year

    Recommends
    Negative Outlook
    Approves of CEO
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