Container Store

  www.containerstore.com
  www.containerstore.com
There are newer employer reviews for Container Store

3 people found this helpful  

Cult- stay away!

  • Senior Management
  • Career Opportunities
Former Employee - Sales Associate in Rochester, NY
Former Employee - Sales Associate in Rochester, NY

I worked at Container Store part-time (more than an year)

Pros

They have one of the highest hourly pays for sales associates and a month long training/orientation where you learn every single aspect of the company.

Cons

There are fake people who put on a show with customers and then act miserable behind closed doors. When you need a day off you need to request it a month in advance or find someone to switch hours for you- as a part-timer who has the time to track ppl down to take your hours?? There is no real teamwork- if you ask a question you get treated as a reject. Management is never on the sales floor- always behind closed doors apparently "working"...they expect you to do weekly voicemails to them to tell them about your experience for the week- waste of time!

Advice to ManagementAdvice

Stop acting like you are part of a secret society. Stop acting as if you are really working- doing schedules should not take 8 hrs.

370 Other Employee Reviews for Container Store (View Most Recent)

Sort: Rating Date
  1. 4 people found this helpful  

    A decent place to work or start a career in retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Hallandale Beach, FL
    Current Employee - Sales Associate in Hallandale Beach, FL

    I have been working at Container Store part-time (more than an year)

    Pros

    Discount off store merchandise is 40% (gift-cards too!)
    Training is abundant -- they spend a lot of time training you on how to sell
    Casual wear (jeans and t-shirts)
    Schedule is posted 2-3 weeks out
    This location has some great employees that are fun and truly nice
    Above average pay to start in retail
    Decent part time benefits -- 401K, dental, vision, health ins and EAP
    Great Culture (in theory) -- Their 7 Foundation Principles are pretty solid.
    Communication is pretty good -- they only have like 55 stores so still pretty small company.
    Great products -- ELFA is a well made product and designed very well
    In FL -- a lot of opportunity -- 3 new stores in 2013

    Cons

    They don't promote from within -- all full time employees in this location are hired from outside -- there is no incentive to work hard and be rewarded with a promotion
    high turn-over -- one day your friend is there and the next day they are gone?
    managers have favorites - corporate lingo types --"OK HAL Team, lets do it -- lets SELL SELL SELL"
    no commission -- you can sell a $10,000 ELFA closet and make only $30 bucks! (but you feel good about helping someone design their DREAM CLOSET for more money than you will make in a year selling closets!)
    privately owned company -- no stock purchase - no incentive if company performs well
    no shift differentials -- work a shift unloading a truck from 9pm to 1am and make the same as the person standing at a cash register for 3 hours from 12pm to 3pm.
    constant PRESSURE to sell ELFA -- CONSTANT focus on meeting unrealistic sales goals DAILY!
    strong culture - to some outsiders at first it can seem like a kool-aid drinking cult!

    Advice to ManagementAdvice

    Share the wealth with those who actually "run" the store and make it work. Promote from within. Give long term incentives to those who want "grow" with the company. Have store management team learn what true leadership is and how to gain the respect of their employees through ACTION. LEAD by example.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Used to be fantastic---truly awful for the last couple of years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales in Washington, DC
    Former Employee - Part Time Sales in Washington, DC

    I worked at Container Store part-time

    Pros

    High hourly pay rate when you start
    Friendly coworkers
    Fabulous discount (the best part about working here)
    Company culture comes from a good place
    Our customers are a lot of fun and very grateful for good customer service

    Cons

    Poor management structure: Quality of full time staff is inconsistent
    As a part timer, the store never hired from within for their full time openings. Frustrating to work so hard and continue to get passed over for a FT position
    Everyone is trained in multiple positions, but a shift spent cutting shelving with a bandsaw and lifting very heavy shelving orders earns you the same amount as a shift standing at the cash register.
    Staff members trained to process the morning money, which is much more responsibility than someone who only does sales shifts have a pay rate that never reflects the additional responsibility
    Inconsistent application of rules and regulations
    The "top 100 places to work" survey is something we are "strongly encouraged" to fill out, and each person is required to let management know when they've mailed it in.
    The focus on sales has become oppressive. Silly sales role plays at each morning huddle, talking to part timers like we are children.
    Tone deafness by management when a full timer is not really meshing well with the Part time staff.
    The late and very early (6 am) hours (in a market where the transit system isn't really available very late or very early) are presented as necessary to do to be successful, even though 6 AM shift or an overnight shift may not work for single parents, or etc.
    The culture can be seen as somewhat 'cult-like' from the outside of it, I didn't really find it to be like that, but can understand why others may not feel comfortable with it.
    After the xmas rush, the seasonal people are let go---but the little dirty secret of the container store is that anyone else who isn't 'working out' can be let go as well at this time, but they don't consider it to be a lay off, stop scheduling you, even if you haven't done anything worthy of being fired, and they will fight your unemployment vigorously.The CEO says that they don't lay people off----EVERY February they play the same game and get rid of people (even long term people who have been there for years) who aren't working out. You are walking on eggshells every year until you have your individual spring meeting to see if you still have a job.

    Advice to ManagementAdvice

    Everyone from other stores says that this location is very different (and not in a good way) get closer to all of the "Lessons from staff meeting" and go back to respecting and listening to your employees. To the CEO, get closer to your individual stores and find out what is going on in the day to day there. The environment is very different than the company culture.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Container Store

Work at Container Store? Share Your Experiences

Container Store

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.