Container Store

  www.containerstore.com
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1 person found this helpful  

The container store doesn't stand for the principles they teach.

  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales  in  Fort Worth, TX
Current Employee - Sales in Fort Worth, TX

Pros

Flexible hours and decent pay.

Cons

5am mornings and late nights closing. Working weekends and holidays. Working with customers. They pressure you to sell but tell you they just want you to "help" customers. If the customer isn't spending at least $60 and buying elfa you aren't helping them right. They play favories scheduling shifts. If you are part time you will have the works hours. "unloading a semi truck at 5am and working weekends."

Advice to ManagementAdvice

Get out on the sales floor and support your employees.

Other reviews for Container Store

  1. 3 people found this helpful  

    Part Time Retail Sales/Visual Merchandiser at Container Store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales/Visual Merchandiser  in  Pasadena, CA
    Former Employee - Retail Sales/Visual Merchandiser in Pasadena, CA

    Pros

    Best Reasons to work here:

    Flexible hours
    Consistent Schedule from week to week
    Good Training

    Cons

    Downsides to working here:

    High expectations to learn about product on own time even if working a few hours a week
    Benefits for p/t not great
    Always have to work weekends and holidays
    If p/t, hard to get lots of hours

    Advice to ManagementAdvice

    As a visual merchandiser that unloaded the truck every week, you worked us into the ground. Hire help when it is needed. It is very discouraging to work so hard on truck days, to only leave the store with merchandise strewed about the store because we didn't have enough bodies to finish it.

    No opinion of CEO
  2. 3 people found this helpful  

    Used to be fantastic---truly awful for the last couple of years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales  in  Washington, DC
    Former Employee - Part Time Sales in Washington, DC

    Pros

    High hourly pay rate when you start
    Friendly coworkers
    Fabulous discount (the best part about working here)
    Company culture comes from a good place
    Our customers are a lot of fun and very grateful for good customer service

    Cons

    Poor management structure: Quality of full time staff is inconsistent
    As a part timer, the store never hired from within for their full time openings. Frustrating to work so hard and continue to get passed over for a FT position
    Everyone is trained in multiple positions, but a shift spent cutting shelving with a bandsaw and lifting very heavy shelving orders earns you the same amount as a shift standing at the cash register.
    Staff members trained to process the morning money, which is much more responsibility than someone who only does sales shifts have a pay rate that never reflects the additional responsibility
    Inconsistent application of rules and regulations
    The "top 100 places to work" survey is something we are "strongly encouraged" to fill out, and each person is required to let management know when they've mailed it in.
    The focus on sales has become oppressive. Silly sales role plays at each morning huddle, talking to part timers like we are children.
    Tone deafness by management when a full timer is not really meshing well with the Part time staff.
    The late and very early (6 am) hours (in a market where the transit system isn't really available very late or very early) are presented as necessary to do to be successful, even though 6 AM shift or an overnight shift may not work for single parents, or etc.
    The culture can be seen as somewhat 'cult-like' from the outside of it, I didn't really find it to be like that, but can understand why others may not feel comfortable with it.
    After the xmas rush, the seasonal people are let go---but the little dirty secret of the container store is that anyone else who isn't 'working out' can be let go as well at this time, but they don't consider it to be a lay off, stop scheduling you, even if you haven't done anything worthy of being fired, and they will fight your unemployment vigorously.The CEO says that they don't lay people off----EVERY February they play the same game and get rid of people (even long term people who have been there for years) who aren't working out. You are walking on eggshells every year until you have your individual spring meeting to see if you still have a job.

    Advice to ManagementAdvice

    Everyone from other stores says that this location is very different (and not in a good way) get closer to all of the "Lessons from staff meeting" and go back to respecting and listening to your employees. To the CEO, get closer to your individual stores and find out what is going on in the day to day there. The environment is very different than the company culture.

    Doesn't Recommend
    No opinion of CEO
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