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1 person found this helpful  

Cult-like atmosphere, High turnover, Must be "Container Store Obsessive" to ever move up in this company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales, Visual Sales  in  Raleigh, NC
Current Employee - Sales, Visual Sales in Raleigh, NC

I have been working at Container Store part-time

Pros

Ok starting pay compared to other retail stores
Somewhat positive, upbeat co-workers
40% Employee Discount
Customer base is a lot nicer than shoppers at other retailers

Cons

TCS has a "cult-like" atmosphere. Don't ever expect to be promoted unless you're willing to spend every waking moment of your life completely consumed by this place.

You have to "play the game" in order to get hours. Just being an awesome employee doesn't get you as far as it should.

Management hardly leaves their offices and rarely contributes to sales. They have no problem pushing you and sometimes "lightly threatening" you to makes sales (especially Elfa, Elfa, Elfa) but 99% of the time you won't catch them on the sales floor unless they're "walking the floor" for a visual sales overview.

Super high turnover!!! I really do not understand how TCS continues to make Fortune's Top 100 Co's list. They claim "no lay-offs" but that's only because they have complete control over the number of hrs you work. They never fire anyone because all they have to do is not schedule you. The Raleigh location continually loses great employees and it's because of the way management is treating them and scheduling (or not scheduling) them.

Don't ever give your "point of view" and don't ever question anything TCS or the management does. This is a one-way ticket to getting black-balled hours.

There is no schedule consistency for P/T employees. Once it seems like your schedule is becoming somewhat regular, they completely change it. Employees who go to school or have children are the one's who suffer the most.

TCS is not as much about their employees as they claim to be. My advice - keep your F/T or P/T job and if you plan on working here, do it for the discount and not for any other reason.

Advice to ManagementAdvice

Store Managers need to take ownership. They need to set great examples by being on the sales floor instead of leaving 9 minute voice mails about why Elfa sales are down and why Elfa designers can't design Elfa closets anymore, and why Elfa this, Elfa that, Elfa Elfa Elfaaaaaaaa . . .

DFW managements needs to wake up! Please pay attention to what's happening in your stores. Kip, Garret and Melissa you need to open your eyes and realize that what's keeping this company afloat is the "little people" P/T employees. Your store management is not living up to your expectations and they've somehow mastered the art of leading you to believe that they are. This is not only happening in the Raleigh store - I've read other Glassdoor reviews, and the story remains pretty consistent. When the writing is on the wall, how can you continue to turn your heads???

Doesn't Recommend
Neutral Outlook
No opinion of CEO

342 Other Employee Reviews for Container Store (View Most Recent)

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  1. 2 people found this helpful  

    Cult- stay away!

    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate  in  Rochester, NY
    Former Employee - Sales Associate in Rochester, NY

    I worked at Container Store part-time for more than a year

    Pros

    They have one of the highest hourly pays for sales associates and a month long training/orientation where you learn every single aspect of the company.

    Cons

    There are fake people who put on a show with customers and then act miserable behind closed doors. When you need a day off you need to request it a month in advance or find someone to switch hours for you- as a part-timer who has the time to track ppl down to take your hours?? There is no real teamwork- if you ask a question you get treated as a reject. Management is never on the sales floor- always behind closed doors apparently "working"...they expect you to do weekly voicemails to them to tell them about your experience for the week- waste of time!

    Advice to ManagementAdvice

    Stop acting like you are part of a secret society. Stop acting as if you are really working- doing schedules should not take 8 hrs.

  2. 2 people found this helpful  

    Great place to work if you love retail, co workers are fun and management is supportive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prime Time Sales  in  Austin, TX
    Current Employee - Prime Time Sales in Austin, TX

    I have been working at Container Store part-time for more than a year

    Pros

    Fun atmosphere. There is always a air of fun, joy and excitement.

    Cons

    There is some favoratism between mangamnet and long term employee's. Working in Texas heat it is unrealistic to not be able to wear shorts in summertime.. very hot work environmnet. Expectations to sell elfa becomes burdensome. The comapny claims it puts employees first but the truth of the matter is that it puts profits first. Giving employees a discount is not exactly a wonderful perk especailly if you can't afford products (even with discount). I would have rather had the money than the discount. Health isurance is extremely minimum and does not even pay for a complete physical.

    Advice to ManagementAdvice

    I would not make suggestions here, this company is on a path that will always be the core of the company. Sell elfa to every customer even if you have to convince them. Any advice I would have would not change this.

    Recommends
    Positive Outlook
    Approves of CEO
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