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The Container Store

Engaged Employer

Great beginning, sour end - Full Time Visual Sales The Container Store Employee Review

2.0
Mar 28, 2013
Recommend
CEO approval
Business Outlook

Pros

Great employee discount. Other employees are typically very competent and fun. Customers are surprisingly nicer than in other retail environments. Set schedules for FT employees.

Cons

There are very vague company policies... not a "black and white" place to work. This means that they can chose to terminate your employment for any reason. Management chooses favorites and makes clear distinction between the favorites and everyone else. Tenured employees also have favorites. Brown nosing will get you far with this company, but standing up for what you believe in and what is right will get you no where and could even cost you your job. Sometimes extremely hostile work environment. Uncertainty of who to reach out to if you have company/store concerns as there is no official HR department. Unclear as to what an "employee first" culture is. Not very many upper management can explain it. Expected to attend leadership and store meetings on your day off. There is no effective processes of employee development. If you're looking to move up and have an actual career with TCS, you won't find it unless you are in a multi store market.

Explore other reviews about The Container Store

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Their business, benefits and products are all incredible.

Cons

My position did not allow for a healthy work/life balance. I was never "off".

3.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The Container Store has the most thorough training process of any company I've worked for. The environment was nice, and my coworkers and managers were all great. The employee discount is significant.

Cons

I applied because I was not getting the hours I was promised by my other part-time retail job. During the hiring process, they said I could work as many hours as I wanted, up to 29 hours per week. They did not mention until I was hired and asking for my hours that hours are dependent on how many customers you get to sign up for the rewards program. As a cashier, everyone I checked out who was not a part of the rewards program and did not want to be counted against me. Customers who are already a part of it don't factor in. I could check out 40 people in a shift, only have 5 who weren't part of the program, and only get 2 of them to sign up, and I would be penalized for that with my hours. If you work floor shifts and sign people up on the floor, it's able to boost your score since you don't interact with non-rewards members who don't want to join the system at all, but I was never offered floor shifts. They expected a 60-70% conversion rate, which is not realistic. Most people who want to be part of the program already are, and those who aren't typically aren't willing to even hear your 20-second pitch about it.

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