Container Store

  www.containerstore.com
  www.containerstore.com
There are newer employer reviews for Container Store

 

This is a really fun place to work where you get lots of training and support from management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Part-Time Sales/Visual in Washington, DC
Current Employee - Part-Time Sales/Visual in Washington, DC

I have been working at Container Store part-time (more than an year)

Pros

Great co-workers, fun atmosphere, thorough training program, casual dress at work, good salary, benefits for part-timers, neat products and a 40 percent discount all make TCS a terrific place to work

Cons

Unpredictable schedule, emphasis on making daily sales goals and signing people up for emails (although this isn't unusual for retail)

Advice to ManagementAdvice

Keep up the good work and don't forget your emphasis on employee satisfaction (the company just went public and I worry about the effect Wall Street expectations will have).

Recommends
Positive Outlook
Approves of CEO

369 Other Employee Reviews for Container Store (View Most Recent)

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  1. 12 people found this helpful  

    Disappointing, Inconsistent, Expected So Much More

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Sales - Part Time
    Current Employee - Visual Sales - Part Time

    I have been working at Container Store part-time (more than an year)

    Pros

    - Pay is above minimum wage. But when you consider that many people only get 3-4% raises PER YEAR, you can expect to work here for about 3 years before you get a $1/hour raise.
    - They attract interesting people-- many of the hires are college graduates, trying to pay off student loans at pay that is a little above minimum wage, getting perhaps 2 shifts a week.
     - Somewhat lax work environment, not the most relaxed I've been but you are allowed to self-manage to a nice degree.

    Cons

    1 = 3! Communication = Leadership! Ignorance = Strength!

    Well it's been a long time since they sat us down in that little room and made all those promises they just couldn't keep. If you believe their hype, The Container Store is not only the greatest company to work for-- it is the savior of the world using the Excalibur called Conscious Capitalism!

    Well Conscious Capitalism is the same as old Capitalism: Profits before People, sell as much as you can, and could you not come in to your scheduled shift tomorrow? We really need to keep our cost of labor down, thanks for understanding.

    This is a workplace all about politics. This is a company all about 'favorites,' You can work as hard as you possibly can, sell effectively, and make customers feel welcome and happy. Yet you will consistently get less hours, fewer promotion opportunities, and less recognition than someone who kisses up to the right people at the right times (always).

    Inscribed into the gates of the Container Store is the phrase "Communication is Leadership," but you would be amazed at what is not communicated. Full time positions are announced and filled in the same breath, leaving hungry employees nothing to do except clap for the outside hire that management considered more fit for the job. Hours change constantly, but you can except the 'favorites' to get consistently more hours, in spite of everything.

    Sadly, the Container Store's positive attitude is often just skin-deep. Like any company, people complain about customers and co-workers behind closed doors, which creates a very confusing atmosphere to work. They encourage you to 'be yourself,' as long as it is within the strict confines of what they deem appropriate, So really, they want you to be 'who they want you to be,' which is not necessarily yourself.

    The most pervasive ideal you will hear is the 'man in the desert' selling philosophy. Candidly, this is a re-stating of a much older selling philosophy called Always Be Selling. It's cute at first but quite annoying to be expected to go up to each customer and try to fill their basket with things they don't need, but will help the company's bottom line. You learn about them as a person, only to sell to them as a consumer. It reduces people to numbers on a scoreboard, and whether the score is positive or negative we're cutting back, because winter is always coming.

    That's my greatest strife with the company: They want us to share this collective hallucination that we're improving people's lives, when we're often just putting our hands in their pockets.

    Don't get me wrong, there are some products in the store I genuinely think help people out, and I'm happy to sell them. But at lot of the time, I feel like I'm just check-stuffing for the benefit of our faceless stock holders.

    I'll end it with a story: When I started with the Container Store, I was like a puppy, all excited and energetic and loved. We played together all the time, and there were some great memories. Slowly, as I got older, TCS got more puppies that were younger and cuter, and I slowly got nudged to the side to make room for newer things although I tried my best. When I realized what had happened, they put me outside and all I could do is look in and yelp for attention, which I got rarely and begrudgingly. Now I'm an old dog, looking wistfully at the back gate, thinking of running away to find someone else who will appreciate me. Forgive my sentimentality-- I'm very capable of finding a new job I just feel that this story represents my time at TCS.

    Advice to ManagementAdvice

    If 1 great person = 3 good people, how come we are not paid as much as 3 good people? Are we equal in everything but pay? If we aren't being paid as much as 3 people, can you really say we're equal? Maybe you should change this to "You will do the work of three people, for the pay of one," which is more honest but not very appealing.

    Be more understanding of how hard it is to be a worker these days. How are we supposed to survive on 10 hours a week? Is it difficult for anyone else to see someone spend more on an elfa closet than I made all year? Is it frustrating to anyone else to see such high tickets, but no commissions and cut hours regardless?

    Please update the music collection.

    We will see where the IPO takes us. Frankly I am unconcerned. I've seen the reality of TCS's philosophy, now I just want to see something different.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    I love working at the Container Store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales in Dallas, TX
    Current Employee - Part Time Sales in Dallas, TX

    I have been working at Container Store part-time (less than an year)

    Pros

    Fantastic people to work with and great flexibility. I would highly recommend this job, and I've worked a lot of retail in the past.

    Cons

    "Trucks", or merchandise processing is difficult and early, but a great work out.

    Advice to ManagementAdvice

    None, really.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Container Store

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