Continental Airlines – “The "ONCE" Proud Bird”

Pros

Proud history that has been tarnished

Cons

Inept middle management., many from the Lorenzo era or from the weak sisters that were merged into a once great airline. Upper management bean counters

Advice to Senior Management

Eliminate half of middle management. Give lower level management authority to change things rather than being just being responsible. Make city managers a plum job rather than a glorified agent in charge position as it is becoming.