Pros

Working in reservations was wonderful. Extremely flexible hours with the ability to pick up additional shifts or drop shifts as needed. The commission plan in reservations is one of the best in the industry. There are also many opportunites to take familiarization trips that are organized and leader by the company, giving the agents the ability to visit the location that they are actually selling to our customers. Continental is also very community involved, sponsoring golf tournaments, cook-offs, etc.

Cons

The major downside is working at a small outstation. In my case, the station does not follow corporate policy. The inmates are running the assylum, so to speak. The GM is aware of the situation, and is ok with it.

Advice to Senior Management

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