Continental Airlines Employee Review

I have been working at Continental Airlines

Pros – The airline industry is both exciting and personally rewarding. CO has a terrific management team, is a fun place to work, and is well respected amoung it's peers (competition).

Cons – There is little advancement opportunities at Continental. Now, more than ever it is imperative for CO to differentiate itself based on service as well as product. They have previously focused on the product; however the competition is finding ways to duplicate it. The employees are the true service differentiator and it is critical to attract and retain skilled and motivated employees. Cost reductions and limited growth and outside opportunities has led to many talented, achievement driven employees to leave the company.

Advice to Senior Management – In an era where neither the industry nor the company can afford the latitude of attractive salaries we must find other ways to satisfy employees. If successful the Organizational Development department would help retain skilled and motivated employees, and improve the organizational learning and skills inside CO. Doing so would differentiate CO as providing superior service to its customers allowing them to collect premium fares while keeping their cost structure in check.