Continental Secret Service Bureau

www.cssb-inc.com
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There are newer employer reviews for Continental Secret Service Bureau

 

Overall a decent job, major communication issues.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Security Officer in Toledo, OH
Current Employee - Security Officer in Toledo, OH

I have been working at Continental Secret Service Bureau

Pros

Good compensation for guards, all dependent on site.
Typically you can easily pick up a shift if desired, as well as getting time off is usually easy, within reason.
Most coworkers are easy-going.
Most sites are not very intense (you don't get a lot of action), which makes for a pretty easy day at work. Though some sites are known for trouble.

Cons

Communication from your supervisor from changes at your site is terrible. You will work a shift trusting you've done everything right, come in the next morning, and find that you did something wrong that nobody informed you had changed. At certain cites, management doesn't take the time to clearly spell out and document your responsibilities and notify you of changes, resulting in headaches.
You have to pay for your uniform and equipment as a form of deposit that is reimbursed when you discontinue employment. (Around $200)
Initial employment requires a drug test that they make you take at a hospital, usually resulting in 3-4 hours of your day wasted just to pee in a cup. I wonder if they know of swab tests...

Advice to ManagementAdvice

Improve the way management/supervisors communicate changes with their guards, and regular duties are clearly spelled out so new guards have some sort of reference. Develop relationships that are based on trust and integrity. I want to work for someone who listens to my concerns and gives clear answers.

No opinion of CEO

18 Other Employee Reviews for Continental Secret Service Bureau (View Most Recent)

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  1.  

    Employees Last, Company FIRST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Site Supervisor in Dublin, OH
    Former Employee - Site Supervisor in Dublin, OH

    I worked at Continental Secret Service Bureau

    Pros

    Pay for government contracts is slightly above average. Site supervisors for these contracts also have greater leeway within these contracts, to run their sites.

    Cons

    Pay reduced for all supervisors of government contracts. From $16/HR to $14 with no notice or justification. No Direct Deposit, checks are mailed. If you move it may take up to 2 weeks to finally get your check. Even when the company has over one months advance notice. Horrible benefit options. If pay is not correct on the companies part it may take up to eight weeks to correct. Employee pays for a portion($200) of all uniforms and equipment issued. Company is supposed to refund this money upon turn in of equipment...They font. Employee responsible for Guard Card cost and yearly renewal. Employee responsible for maintaining firearms qualifications and all peace officer certifications. Even tho the contract states that the company is responsible for these items. Hires marginal at best employees, after the initial hire. Initial hire employees were fairly well vetted. Any warm body evidently is good enough after the initial group.

    Advice to ManagementAdvice

    Listen to your employees. Offer to bring pay back to the original amount for employees who are still stuck there. Allow site supervisor to discipline their employees, as your handbook
     states. Hire a better, more competent Project Manager. Or promote from within. Several employees at all the government sites would be a better choice. As it stands when I was there he never spent the required hours at the site.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Company has potential but needs change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Guard
    Former Employee - Security Guard

    I worked at Continental Secret Service Bureau full-time (less than a year)

    Pros

    -24 hour dispatch

    Great resource. Any questions or concerns at all they are there to help you on it.

    -Management/Communication

    Like any company good and bad I'm sure but my experiences was mostly good with them. Anytime I called my boss he was right there and anytime I needed to call an even higher boss he was right there to hear me out and see what can be done. If they needed you know something rather, they'd get it right to you as well. This was a big positive and something that isn't present in many companies out there

    -Willing to give lots of full-time work

    Not common in this economy, self-explanatory.

    -Alot of varied opportunities in the company

    unarmed, armed, at one post, at many, kind of just how you make it over time. All about building connections and letting it be known what your goals are which continental will actually take the time to listen too.

    -Chances for advancement (not a pro, more of a neutral point)

    Many of the higher up people seemed to start at the bottom and move their way up. In alot of companies out there you just don't see that often and that makes it real admirable on Continental's end. However with that said, the noticeable flaw with this is it seems to be people who live up close to headquarters that succeed on and the many, many people away from Toledo don't go places, just advance in their site and...that's it. With advancement there should be an equal feel to it and while easy advancement clearly exist in the company it doesn't feel evenly distributed, more biased like if you will.

    Cons

    -Some sites (not necessarily controllable by continental itself but still a serious consideration)

    No accessible bathroom(yes just got to hold it and suffer for a long time sometimes..good luck), bad clients that just do treat you and other guards like absolute dirt(mine was berating guards near daily) and situations that just generally feel unwinnable after awhile, again this doesn't apply to all sites through company but some real specific ones

    -Pay

    Varies site to site but some just need more if you want to keep employees, I'd particularly raise the ones that see the highest turnover, try something more long term worthy like 12.00 not 9.50 and watch employees finally stay in the company and the turnover greatly lessen. Budget wise it might be tough but it'd be worth it in the long term as you'd stop continually(sometimes weekly in the same sites) re-commiting resources for more hiring/fill-in and frustrating the moral of the guards currently present at the site who come to feel something is not worth it as it just continually becomes a revolving door site.

    - Needing time away/vacation

    Felt near impossible as you have few guards at your post and Continental gets seemingly angry when you turn them about it, sometimes people need time away for whatever reason, needs better taken care of

    -Little Home-life/Dispatch bombardment

    Just worked a long hard week and looking forward to that time off? *Ring-ring* ohhh...noo...dispatch...AGAIN?!. Yep what you know...you need to go back in tomorrow yet again or we'll be angry with you. ...How about just finding some more regular fill-in guys so you don't feel so pressured/paranoid when you actually are off? The job shouldn't feel like an entire lifestyle you just unknowingly signed into(which I'd argue is one of the biggest turn over problems in places), it afterall...is just a job to people. You're not something like a police-officer, fireman, ems, soldier so forth...your a private security guard, for the most part just another regular worker, learn to treat it like that. As such too(like expected with any job you sign on to) you should have time to work and then be done if you feel like it. Everyone needs to recharge in peace sometimes or attend other priorities particularly those with families outside of work

    Advice to ManagementAdvice

    As stated above, the company has some good potential but it's also flawed and needing serious change. Many of these concern/problems mentioned above were repeated again and again by guards. When something becomes a common pattern, it becomes clear a better solution needs sought with it, aleast if you plan to advance to a better position in the business world. It's understandable a company can't change everything(budget limits, available resources etc) but at the very least they can certainly become long-term goals. Change these common complaints and this company could well take on the 'big(er) boys' out there in the security relm. Which is diffienitly possible as it seems to be already breaking the mold slowly from the common problem of the others out there, it just needs a bigger push to get it all done.

    Recommends
    Neutral Outlook
    No opinion of CEO
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