There are newer employer reviews for Convergys

2 people found this helpful

Given a second chance...still left

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Moore, OK
Former Employee - Customer Service Representative in Moore, OK

I worked at Convergys full-time (less than a year)

Pros

The trainers were very nice. Had an unexpected medical emergency during my first training course. Company gave me a second chance after everything was sorted out.

Cons

Extremely negative customers. Lack of support from management. Been in the customer service field for 10+ years (not here). I have never been treated so poorly by customers and management.

Advice to ManagementAdvice

A proper support system needs to be put in place and followed through with by all management.,

Doesn't Recommend
Negative Outlook
No opinion of CEO
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  1. overall experience=ugh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSRII, Combined Billing, Retention Team in Clarksville, TN
    Former Employee - CSRII, Combined Billing, Retention Team in Clarksville, TN

    I worked at Convergys full-time (more than 3 years)

    Pros

    Benefits (Health, Dental, 401K), Decent starting pay. Many overtime hours available. Paid time off.

    Cons

    No raises. Bad management. No accountability for time put in, no seniority rights. Mandatory overtime that can be added to the end of shift with no breaks in between, which can equate to four hours straight of taking calls with no break. Poor training-what you learn in training are the basics mixed with either outdated or wrong information. Best place to start is in a brick and mortar that will allow an agent to learn from other agents.

    Advice to ManagementAdvice

    Bring back raises and seniority considerations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Oval experience was horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Video Repair in Greenville, NC
    Former Employee - Video Repair in Greenville, NC

    I worked at Convergys full-time (less than a year)

    Pros

    Benifits weekend differential pay as well as night overtime offered

    Cons

    Manament lack of employee and time off sometimes you get sent home because there is no work

    Advice to ManagementAdvice

    Stop being so getto and then expect employee to repect them be more professional be more of a manager and stop tring to be everyones friends

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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