Convergys

www.convergys.com
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1 person found this helpful  

Not what I expected

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service/Sales in Dayton, KY
Current Employee - Customer Service/Sales in Dayton, KY

I have been working at Convergys full-time (less than a year)

Pros

My teammates are great. Most of the customers are great even when they are frustrated.

Cons

The sales goals were not laid out up front.
Certain aspects were glossed over in training.
Team Lead is rude and basically only shows up to criticize.

Advice to ManagementAdvice

Pay people a little more. Be honest in your training about the numbers of sales or percentage of sales that workers need. Train your leaders a little better. Get rid of management that have chips on their shoulders.

Recommends
Neutral Outlook
No opinion of CEO

1617 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    Convergys

    Current Employee - Manager in Charlotte, NC
    Current Employee - Manager in Charlotte, NC

    I have been working at Convergys full-time (more than 10 years)

    Pros

    It's a job,and a pAycheck

    Cons

    Not a good work life balance

  2. 1 person found this helpful  

    Only if you have too

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Valdosta, GA
    Current Employee - Customer Service Representative in Valdosta, GA

    I have been working at Convergys full-time (less than a year)

    Pros

    Easy to pick up hours if needed. Can move up fast with extreme dedication & an open schedule. Give away alot of prizes daily/

    Cons

    Money, Staff, Strict. You cant be an unorganized company & treat your employees like children, & give them child money as well.

    Advice to ManagementAdvice

    Do better all around. Pay at lest a salary of $20,000 a year for that type of work, its disgusting how people are low balled. Making the schedule policy less strict, people cant help if there kids get sick, parents die, car breaks down ect...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Convergys

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