Convergys
2.9 of 5 1,230 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

1230 Employee Reviews (View Most Recent)

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They did everything the said they would in exactly the manner they told me.

Customer Service Associate (Former Employee)
San Antonio, TX

ProsWork from home. Flexible schedule. Very supportive teams leads. It seemed as if career opportunities and advancement was very good.

ConsIn my opinion the pay is low. Amazon is a very demanding client and many customers were very tough to deal with. I was used to doing technical support work so I wasn't thrilled with the job

I am highly technical yet was unable to transfer to a technical support job until a seemingly arbitrary amount of time had lapsed.

Advice to Senior ManagementPay closer attention to qualifications of applicants and place them in the most appropriate job available.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    2 people found this helpful  

    Got Fired When I couldn't make it to training--due to a HURRICANE

    Anonymous Employee (Former Employee)

    I worked at Convergys


    Pros: None that I can tell Cons: Well, would you work somewhere that fires you for not being able to make it to training… Advice to Senior Management: How about cancelling training until the natural disaster blows over… No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    I had a poor experience.

    CSSR (Former Employee)
    Orem, UT

    I worked at Convergys full-time for less than a year


    Pros: . The benefit profile is good with dental and medical… Cons: a terrible chaotic place in which you are micromanaged and… Advice to Senior Management: stop micromanaging No, I would not recommend this company to a friend More
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