There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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They did everything the said they would in exactly the manner they told me.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Associate in San Antonio, TX
Former Employee - Customer Service Associate in San Antonio, TX

I worked at Convergys full-time (Less than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Work from home. Flexible schedule. Very supportive teams leads. It seemed as if career opportunities and advancement was very good.

Cons

In my opinion the pay is low. Amazon is a very demanding client and many customers were very tough to deal with. I was used to doing technical support work so I wasn't thrilled with the job

I am highly technical yet was unable to transfer to a technical support job until a seemingly arbitrary amount of time had lapsed.

Advice to Management

Pay closer attention to qualifications of applicants and place them in the most appropriate job available.

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  1. Helpful (2)

    Got Fired When I couldn't make it to training--due to a HURRICANE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    None that I can tell

    Cons

    Well, would you work somewhere that fires you for not being able to make it to training due to a hurricane starting? I didn't think so. this was in Fort Lauderdale, FL, 2004.

    Advice to Management

    How about cancelling training until the natural disaster blows over instead of firing people for wisely not coming in?

  2. Helpful (1)

    Team Lead with Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Logan, UT
    Former Employee - Team Leader in Logan, UT

    I worked at Convergys full-time (More than 5 years)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    You get to meet a lot of people and offered decent benefits.

    Cons

    Limited Growth within the call center, once you move up to a team leader position there isn't much opportunity for growth, for the position the pay was Not Competitive.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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