There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

Opportunity abounds, but not for everyone.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Erlanger, KY
Former Employee - Customer Service Representative in Erlanger, KY
Recommends
Positive Outlook
Approves of CEO

I worked at Convergys full-time (Less than a year)

Pros

The training period was long and attempted to be as comprehensive as possible. The senior staff were honest about what we could expect on the floor and what advancement opportunities we had available to us.

Cons

There seemed to be a lot of mixed messages once on the floor. Striking a balance between resolving customer issues and getting through calls was constantly an issue. Management was inconsistent. Work/Life Balance was virtually nonexistent. However, there are plenty of opportunities for tons of overtime and bonuses for those without close family or friends.

Other Employee Reviews for Convergys

  1. Great Company Midwestern Work ethic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director in Cincinnati, OH
    Current Employee - Sales Director in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Smart people who work hard

    Cons

    Not agile enough ; a lot of process

    Advice to Management

    Move faster to beat the competition


  2. They did everything the said they would in exactly the manner they told me.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in San Antonio, TX
    Former Employee - Customer Service Associate in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Work from home. Flexible schedule. Very supportive teams leads. It seemed as if career opportunities and advancement was very good.

    Cons

    In my opinion the pay is low. Amazon is a very demanding client and many customers were very tough to deal with. I was used to doing technical support work so I wasn't thrilled with the job I am highly technical yet was unable to transfer to a technical support job until a seemingly arbitrary amount of time had lapsed.

    Advice to Management

    Pay closer attention to qualifications of applicants and place them in the most appropriate job available.


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

Work at Convergys? Share Your Experiences

Convergys

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.