Convergys

www.convergys.com
There are newer employer reviews for Convergys

 

Opportunity abounds, but not for everyone.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Erlanger, KY
Former Employee - Customer Service Representative in Erlanger, KY

I worked at Convergys full-time (less than a year)

Pros

The training period was long and attempted to be as comprehensive as possible. The senior staff were honest about what we could expect on the floor and what advancement opportunities we had available to us.

Cons

There seemed to be a lot of mixed messages once on the floor. Striking a balance between resolving customer issues and getting through calls was constantly an issue. Management was inconsistent. Work/Life Balance was virtually nonexistent. However, there are plenty of opportunities for tons of overtime and bonuses for those without close family or friends.

Recommends
Positive Outlook
Approves of CEO

1557 Other Employee Reviews for Convergys (View Most Recent)

Sort: Rating Date
  1.  

    Needs to demonstrate to their employees how much they're valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Tucson, AZ
    Former Employee - Team Lead in Tucson, AZ

    I worked at Convergys full-time (more than 3 years)

    Pros

    This company can offer flexible hours and the pay is not bad if you have some experience. Some of the team leads are very down to earth and can manage without being condescending. There is opportunity for growth.

    Cons

    Upper management needs to be more open with their direct employees. Information is withheld as a sort of power play to maintain an advantage. In general, the company doesn't reward individuals enough for their outstanding work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great Company Midwestern Work ethic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director in Cincinnati, OH
    Current Employee - Sales Director in Cincinnati, OH

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Smart people who work hard

    Cons

    Not agile enough ; a lot of process

    Advice to ManagementAdvice

    Move faster to beat the competition

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Convergys

Work at Convergys? Share Your Experiences

Convergys

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.