There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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Helpful (2)

Great Work at Home Experience

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service and Problem Resolution Representative II in Saint Louis, MO
Current Employee - Customer Service and Problem Resolution Representative II in Saint Louis, MO

I have been working at Convergys full-time (Less than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Work at home, good benefits, flexible hours, nice co-workers.

Cons

Fixed pay, repetitive work, customers can be quite rude

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  1. Helpful (1)

    Working on the NetApp account is a good introductory job experience that requires highly skilled employees - 'Paradox'.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL
    Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL

    I worked at Convergys full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Working for the NetApp account specifically. (None of the other accounts.)
    pay raises occurred regularly like clockwork
    unbelievable amount of exposure to technology, and job experience

    Cons

    Difficult company to work for
    Low wages
    Less than desirable environment to work in
    Call-center-centric company attempting to run a techincal support center, applying callcenter techniques

    Advice to Management

    Stop trying to run the account as a call center, and develop a new model that is specific to the technical support world


  2. Overall, a good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Tucson, AZ
    Current Employee - Team Leader in Tucson, AZ

    I have been working at Convergys full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Different opportunities for different skill sets. Lots of people at all levels interested in what motivates you and look to help you get better. Working harder to get everyone on the same page so that everyone is treated fairly.

    Cons

    Growing pains are difficult to work through, but it's better then the alternative (reducing employees).

    Advice to Management

    Too much ego leads to not enough work getting done


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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