1314 Employee Reviews (View Most Recent)

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2 people found this helpful  

Great Work at Home Experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service and Problem Resolution Representative II  in  Saint Louis, MO
Current Employee - Customer Service and Problem Resolution Representative II in Saint Louis, MO

I have been working at Convergys full-time for less than a year

Pros

Work at home, good benefits, flexible hours, nice co-workers.

Cons

Fixed pay, repetitive work, customers can be quite rude

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Convergys

  1.  

    I've worked there for for 16 years and loved most of it - but a little hard to be in IT right now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager  in  Jacksonville, FL
    Current Employee - Senior Project Manager in Jacksonville, FL

    I have been working at Convergys full-time for more than 10 years

    Pros

    Growth opportunities, ability to change jobs, benefits, salary, work environment

    Cons

    Very operations focused. New CEO is a butts-in-seats (have to know call center speak to undertstand that one) kinda gal and does not value IT's role in making a great company

    Advice to ManagementAdvice

    Quit laying off people so much. It hurts morale. I would be staying if I just felt safe from your constant "reduction in force" layoffs

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Not bad for entry level and no work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Blackberry Specialist  in  Arnold, MO
    Current Employee - Blackberry Specialist in Arnold, MO

    I have been working at Convergys full-time for more than a year

    Pros

    Decent time off. Large facility with multiple vendors who bring in breakfast/lunch .Several upgraded quality vending machines. Even a red bull and monster energy drink machine.

    Cons

    Sharing a workstation with multiple people. You never have the same spot unless you are first shift. Typical no recognition for hard work type environment. Laying people off at random.

    Advice to ManagementAdvice

    Recognize the good employees you have that do work hard. Promotion from within more may inspire staff to work towards a goal.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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