There are newer employer reviews for Convergys

 

Overall, a good experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Team Leader in Tucson, AZ
Current Employee - Team Leader in Tucson, AZ

I have been working at Convergys full-time (more than 5 years)

Pros

Different opportunities for different skill sets. Lots of people at all levels interested in what motivates you and look to help you get better. Working harder to get everyone on the same page so that everyone is treated fairly.

Cons

Growing pains are difficult to work through, but it's better then the alternative (reducing employees).

Advice to ManagementAdvice

Too much ego leads to not enough work getting done

Recommends
Approves of CEO

1391 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    Full training provided, high employee turnover, bad morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Lake Mary, FL
    Former Employee - Technical Support Representative in Lake Mary, FL

    I worked at Convergys full-time (less than an year)

    Pros

    Full training is provided to begin the position. Most people who work here have had no previous Technical support experience. Please note that this is in regards to one particular account. Convergys handles multiple accounts.

    Cons

    High employee turnover. People constantly being fired, quitting, people being rehired. Bad morale throughout. Though training is initially provided at the beginning of employment, continuing training is not provided at the same pace technology changes, leading to errors in customer support.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Opportunity abounds, but not for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Erlanger, KY
    Former Employee - Customer Service Representative in Erlanger, KY

    I worked at Convergys full-time (less than an year)

    Pros

    The training period was long and attempted to be as comprehensive as possible. The senior staff were honest about what we could expect on the floor and what advancement opportunities we had available to us.

    Cons

    There seemed to be a lot of mixed messages once on the floor. Striking a balance between resolving customer issues and getting through calls was constantly an issue. Management was inconsistent. Work/Life Balance was virtually nonexistent. However, there are plenty of opportunities for tons of overtime and bonuses for those without close family or friends.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Convergys

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