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Helpful (1)

Working on the NetApp account is a good introductory job experience that requires highly skilled employees - 'Paradox'.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL
Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL
Doesn't Recommend
Neutral Outlook

I worked at Convergys full-time (More than 5 years)

Pros

Working for the NetApp account specifically. (None of the other accounts.) pay raises occurred regularly like clockwork unbelievable amount of exposure to technology, and job experience

Cons

Difficult company to work for Low wages Less than desirable environment to work in Call-center-centric company attempting to run a techincal support center, applying callcenter techniques

Advice to Management

Stop trying to run the account as a call center, and develop a new model that is specific to the technical support world

Other Employee Reviews for Convergys

  1. Great starter job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales & Service Representative in Cedar City, UT
    Former Employee - Customer Sales & Service Representative in Cedar City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Good pay for first job. Decent benefits. Sales commission incentives (some clients). Gain experience in the customer service and sales field.

    Cons

    You're working for a vendor (better pay & benefits working "in house" for a company). Sitting all day. Angry customers. Always indoors. Gets repetitive.


  2. Don't think so

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Convergys full-time (Less than a year)

    Pros

    work from home only pro

    Cons

    Disaster from the get go...poor training, if you call watching a slide show via "Live Meeting" training. No support whatsoever once in production other than waiting in que for floor support chat..


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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