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1 person found this helpful  

Working on the NetApp account is a good introductory job experience that requires highly skilled employees - 'Paradox'.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support Engineer (NetApp)  in  Lake Mary, FL
Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL

I worked at Convergys full-time for more than 5 years

Pros

Working for the NetApp account specifically. (None of the other accounts.)
pay raises occurred regularly like clockwork
unbelievable amount of exposure to technology, and job experience

Cons

Difficult company to work for
Low wages
Less than desirable environment to work in
Call-center-centric company attempting to run a techincal support center, applying callcenter techniques

Advice to ManagementAdvice

Stop trying to run the account as a call center, and develop a new model that is specific to the technical support world

Doesn't Recommend
Neutral Outlook

Other Reviews for Convergys

  1.  

    Don't think so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at Convergys full-time for less than a year

    Pros

    work from home only pro

    Cons

    Disaster from the get go...poor training, if you call watching a slide show via "Live Meeting" training.
    No support whatsoever once in production other than waiting in que for floor support chat..

    Doesn't Recommend
    Negative Outlook
  2.  

    Great starter job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales & Service Representative  in  Cedar City, UT
    Former Employee - Customer Sales & Service Representative in Cedar City, UT

    I worked at Convergys full-time for more than a year

    Pros

    Good pay for first job. Decent benefits. Sales commission incentives (some clients). Gain experience in the customer service and sales field.

    Cons

    You're working for a vendor (better pay & benefits working "in house" for a company). Sitting all day. Angry customers. Always indoors. Gets repetitive.

    Recommends
    Positive Outlook
    Approves of CEO
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