There are newer employer reviews for Convergys

Helpful (1)

Working on the NetApp account is a good introductory job experience that requires highly skilled employees - 'Paradox'.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL
Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL

I worked at Convergys full-time (more than 5 years)

Doesn't Recommend
Neutral Outlook
Doesn't Recommend
Neutral Outlook

Pros

Working for the NetApp account specifically. (None of the other accounts.)
pay raises occurred regularly like clockwork
unbelievable amount of exposure to technology, and job experience

Cons

Difficult company to work for
Low wages
Less than desirable environment to work in
Call-center-centric company attempting to run a techincal support center, applying callcenter techniques

Advice to Management

Stop trying to run the account as a call center, and develop a new model that is specific to the technical support world

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  1. Great starter job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales & Service Representative in Cedar City, UT
    Former Employee - Customer Sales & Service Representative in Cedar City, UT

    I worked at Convergys full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay for first job. Decent benefits. Sales commission incentives (some clients). Gain experience in the customer service and sales field.

    Cons

    You're working for a vendor (better pay & benefits working "in house" for a company). Sitting all day. Angry customers. Always indoors. Gets repetitive.

  2. Good Experience, Too Little Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Problem Resolution Representative II in Charlotte, NC
    Current Employee - Customer Service and Problem Resolution Representative II in Charlotte, NC

    I have been working at Convergys full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Opportunities to learn, lots of training.

    Cons

    No raises, high turnover rate, bad work environment.

    Advice to Management

    Start giving people raises to retain employees instead of constantly replacing employees & having to retain work staff.

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