There are newer employer reviews for Convergys

Good Experience, Too Little Compensation

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service and Problem Resolution Representative II in Charlotte, NC
Current Employee - Customer Service and Problem Resolution Representative II in Charlotte, NC

I have been working at Convergys full-time (more than a year)

Doesn't Recommend
Neutral Outlook
Approves of CEO
Doesn't Recommend
Neutral Outlook
Approves of CEO

Pros

Opportunities to learn, lots of training.

Cons

No raises, high turnover rate, bad work environment.

Advice to Management

Start giving people raises to retain employees instead of constantly replacing employees & having to retain work staff.

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  1. Overall, a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Tucson, AZ
    Current Employee - Team Leader in Tucson, AZ

    I have been working at Convergys full-time (more than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Different opportunities for different skill sets. Lots of people at all levels interested in what motivates you and look to help you get better. Working harder to get everyone on the same page so that everyone is treated fairly.

    Cons

    Growing pains are difficult to work through, but it's better then the alternative (reducing employees).

    Advice to Management

    Too much ego leads to not enough work getting done

  2. Full training provided, high employee turnover, bad morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Lake Mary, FL
    Former Employee - Technical Support Representative in Lake Mary, FL

    I worked at Convergys full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Full training is provided to begin the position. Most people who work here have had no previous Technical support experience. Please note that this is in regards to one particular account. Convergys handles multiple accounts.

    Cons

    High employee turnover. People constantly being fired, quitting, people being rehired. Bad morale throughout. Though training is initially provided at the beginning of employment, continuing training is not provided at the same pace technology changes, leading to errors in customer support.

There are newer employer reviews for Convergys

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