There are newer employer reviews for Convergys

Good Experience, Too Little Compensation

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service and Problem Resolution Representative II in Charlotte, NC
Current Employee - Customer Service and Problem Resolution Representative II in Charlotte, NC

I have been working at Convergys full-time (more than a year)

Pros

Opportunities to learn, lots of training.

Cons

No raises, high turnover rate, bad work environment.

Advice to ManagementAdvice

Start giving people raises to retain employees instead of constantly replacing employees & having to retain work staff.

Doesn't Recommend
Neutral Outlook
Approves of CEO
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  1. Overall, a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Tucson, AZ
    Current Employee - Team Leader in Tucson, AZ

    I have been working at Convergys full-time (more than 5 years)

    Pros

    Different opportunities for different skill sets. Lots of people at all levels interested in what motivates you and look to help you get better. Working harder to get everyone on the same page so that everyone is treated fairly.

    Cons

    Growing pains are difficult to work through, but it's better then the alternative (reducing employees).

    Advice to ManagementAdvice

    Too much ego leads to not enough work getting done

    Recommends
    Approves of CEO
  2. Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Android Tech in Arnold, MO
    Current Employee - Android Tech in Arnold, MO

    I have been working at Convergys full-time (less than a year)

    Pros

    Pros? Maybe one. I guess the paid training is nice. You get to sit in a classroom for a while and learn about things.

    Cons

    Oh, the scheduling is ridiculous. You want to take pto? Good luck with that one. I mean, it's something that you do earn, and they hire for new classes all of the time, but if you need it because you feel sick that day and still tried to come into work, hah. Sure, there's a point system, but it's probably the most ridiculous thing ever. Oh, you're new to the floor? Have fun working until midnight every shift until the end of time. Unless you suck up to team leaders and such, you're screwed. Even if you are proficient at your job, the stupid quality people will still give you horrendous scores because the quality team is in India and we're in US. And the TL's....hiring from within might be good, but find people who are professional. It's ridiculous that I can hear a rep getting reamed while I'm on the phones with the customers.

    Advice to ManagementAdvice

    I think that maybe if there was more incentives, people would perform better. Honestly, the attendance policy seems good at first, but when sitting in such close quarters with many people, some who don't know what proper hygiene is, you get sick. That definitely rose my points up the ladder, but sorry that being there, dealing with jerks all day, isn't worth it, especially when sick.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Convergys

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