Convergys
2.9 of 5 1,230 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

1230 Employee Reviews (View Most Recent)

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Good Experience, Too Little Compensation

Customer Service and Problem Resolution Representative II (Current Employee)
Charlotte, NC

ProsOpportunities to learn, lots of training.

ConsNo raises, high turnover rate, bad work environment.

Advice to Senior ManagementStart giving people raises to retain employees instead of constantly replacing employees & having to retain work staff.

No, I would not recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Overall, a good experience

    Team Leader (Current Employee)
    Tucson, AZ

    I have been working at Convergys full-time for more than 5 years


    Pros: Different opportunities for different skill sets. Lots of people at all levels interested in what motivates you and look… Cons: Growing pains are difficult to work through, but it's better… Advice to Senior Management: Too much ego leads to not enough work getting done Yes, I would recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Full training provided, high employee turnover, bad morale

    Technical Support Representative (Former Employee)
    Lake Mary, FL

    I worked at Convergys full-time for less than a year


    Pros: Full training is provided to begin the position. Most people who work here have had no previous… Cons: High employee turnover. People constantly being fired, quitting, people being rehired. Bad morale throughout. Though training is initially provided at… No, I would not recommend this company to a friend More
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