Convergys

  www.convergys.com
  www.convergys.com
There are newer employer reviews for Convergys

 

Good Experience, Too Little Compensation

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service and Problem Resolution Representative II in Charlotte, NC
Current Employee - Customer Service and Problem Resolution Representative II in Charlotte, NC

I have been working at Convergys full-time (more than an year)

Pros

Opportunities to learn, lots of training.

Cons

No raises, high turnover rate, bad work environment.

Advice to ManagementAdvice

Start giving people raises to retain employees instead of constantly replacing employees & having to retain work staff.

Doesn't Recommend
Neutral Outlook
Approves of CEO

1457 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    Overall, a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Tucson, AZ
    Current Employee - Team Leader in Tucson, AZ

    I have been working at Convergys full-time (more than 5 years)

    Pros

    Different opportunities for different skill sets. Lots of people at all levels interested in what motivates you and look to help you get better. Working harder to get everyone on the same page so that everyone is treated fairly.

    Cons

    Growing pains are difficult to work through, but it's better then the alternative (reducing employees).

    Advice to ManagementAdvice

    Too much ego leads to not enough work getting done

    Recommends
    Approves of CEO
  2.  

    Needs to demonstrate to their employees how much they're valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Tucson, AZ
    Former Employee - Team Lead in Tucson, AZ

    I worked at Convergys full-time (more than 3 years)

    Pros

    This company can offer flexible hours and the pay is not bad if you have some experience. Some of the team leads are very down to earth and can manage without being condescending. There is opportunity for growth.

    Cons

    Upper management needs to be more open with their direct employees. Information is withheld as a sort of power play to maintain an advantage. In general, the company doesn't reward individuals enough for their outstanding work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Convergys

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