Convergys
2.9 of 5 1,064 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

1064 Employee Reviews (View Most Recent)

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high school on steroids

Call Center Agent (Current Employee)
Brownsville, TX

I have been working at Convergys full-time for less than a year

Prosgreat job for unmotivated kids or people who are still thinking what to do with their lives. the perceived pressure of the job is underwhelming and the ability to "succeed" is strictly up to the candidate

Consthe lack of management and the high school atmosphere with rampant hormones is interesting to observe. but in a place of work gets quickly tedious

Advice to Senior Managementsome metrix are important but it seems that customer service is mutually exclusive

No, I would not recommend this company to a friend

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  • Culture & Values
         
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Great Company Midwestern Work ethic

Sales Director (Current Employee)
Cincinnati, OH

I have been working at Convergys full-time for more than 3 years


Pros: Smart people who work hard Cons: Not agile enough ; a lot of process Advice to Senior Management: Move faster to beat the competition Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

They did everything the said they would in exactly the manner they told me.

Customer Service Associate (Former Employee)
San Antonio, TX

I worked at Convergys full-time for less than a year


Pros: Work from home. Flexible schedule. Very supportive teams leads. It… Cons: In my opinion the pay is low. Amazon is a very demanding client and many customers were very tough to deal with. I was used… Advice to Senior Management: Pay closer attention to qualifications of applicants and place them… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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