Convergys
2.9 of 5 1,062 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

1062 Employee Reviews (View Most Recent)

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meh

Customer Service and Problem Resolution Representative II (Current Employee)
Tampa, FL

I have been working at Convergys full-time for more than a year

Prosworking at home
no commute time
Some really great middle managers

Conslow pay rate
no utility reimbursement
frequent wide system issues that effect productivity (and your performance pay)
expensive benefits
your just a replaceable cog in a machine instead of a valued employee

Advice to Senior Managementinvest time in to internal software QA take time to treat your people from TL's on down as people not just tools.

No, I would not recommend this company to a friend

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  • Culture & Values
         
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Great Company Midwestern Work ethic

Sales Director (Current Employee)
Cincinnati, OH

I have been working at Convergys full-time for more than 3 years


Pros: Smart people who work hard Cons: Not agile enough ; a lot of process Advice to Senior Management: Move faster to beat the competition Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

They did everything the said they would in exactly the manner they told me.

Customer Service Associate (Former Employee)
San Antonio, TX

I worked at Convergys full-time for less than a year


Pros: Work from home. Flexible schedule. Very supportive teams leads. It… Cons: In my opinion the pay is low. Amazon is a very demanding client and many customers were very tough to deal with. I was used… Advice to Senior Management: Pay closer attention to qualifications of applicants and place them… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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