There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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I've worked there for for 16 years and loved most of it - but a little hard to be in IT right now

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Project Manager in Jacksonville, FL
Current Employee - Senior Project Manager in Jacksonville, FL
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Convergys full-time (More than 10 years)

Pros

Growth opportunities, ability to change jobs, benefits, salary, work environment

Cons

Very operations focused. New CEO is a butts-in-seats (have to know call center speak to undertstand that one) kinda gal and does not value IT's role in making a great company

Advice to Management

Quit laying off people so much. It hurts morale. I would be staying if I just felt safe from your constant "reduction in force" layoffs

Other Employee Reviews for Convergys

  1. Not bad for entry level and no work experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Blackberry Specialist in Arnold, MO
    Current Employee - Blackberry Specialist in Arnold, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Decent time off. Large facility with multiple vendors who bring in breakfast/lunch .Several upgraded quality vending machines. Even a red bull and monster energy drink machine.

    Cons

    Sharing a workstation with multiple people. You never have the same spot unless you are first shift. Typical no recognition for hard work type environment. Laying people off at random.

    Advice to Management

    Recognize the good employees you have that do work hard. Promotion from within more may inspire staff to work towards a goal.


  2. Helpful (1)

    Working on the NetApp account is a good introductory job experience that requires highly skilled employees - 'Paradox'.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL
    Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Convergys full-time (More than 5 years)

    Pros

    Working for the NetApp account specifically. (None of the other accounts.) pay raises occurred regularly like clockwork unbelievable amount of exposure to technology, and job experience

    Cons

    Difficult company to work for Low wages Less than desirable environment to work in Call-center-centric company attempting to run a techincal support center, applying callcenter techniques

    Advice to Management

    Stop trying to run the account as a call center, and develop a new model that is specific to the technical support world


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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