There are newer employer reviews for Convergys

 

I've worked there for for 16 years and loved most of it - but a little hard to be in IT right now

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Project Manager in Jacksonville, FL
Current Employee - Senior Project Manager in Jacksonville, FL

I have been working at Convergys full-time (more than 10 years)

Pros

Growth opportunities, ability to change jobs, benefits, salary, work environment

Cons

Very operations focused. New CEO is a butts-in-seats (have to know call center speak to undertstand that one) kinda gal and does not value IT's role in making a great company

Advice to ManagementAdvice

Quit laying off people so much. It hurts morale. I would be staying if I just felt safe from your constant "reduction in force" layoffs

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

1409 Other Employee Reviews for Convergys (View Most Recent)

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  1. 1 person found this helpful  

    Working on the NetApp account is a good introductory job experience that requires highly skilled employees - 'Paradox'.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL
    Former Employee - Technical Support Engineer (NetApp) in Lake Mary, FL

    I worked at Convergys full-time (more than 5 years)

    Pros

    Working for the NetApp account specifically. (None of the other accounts.)
    pay raises occurred regularly like clockwork
    unbelievable amount of exposure to technology, and job experience

    Cons

    Difficult company to work for
    Low wages
    Less than desirable environment to work in
    Call-center-centric company attempting to run a techincal support center, applying callcenter techniques

    Advice to ManagementAdvice

    Stop trying to run the account as a call center, and develop a new model that is specific to the technical support world

    Doesn't Recommend
    Neutral Outlook
  2.  

    Don't think so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at Convergys full-time (less than an year)

    Pros

    work from home only pro

    Cons

    Disaster from the get go...poor training, if you call watching a slide show via "Live Meeting" training.
    No support whatsoever once in production other than waiting in que for floor support chat..

    Doesn't Recommend
    Negative Outlook
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