Convergys

www.convergys.com
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Company Review

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative II in Jacksonville, FL
Current Employee - Customer Service Representative II in Jacksonville, FL

I have been working at Convergys full-time (more than 5 years)

Pros

A good company to start out to get experience but if you don't move up every 2 years the salary increase is very little to none. Get the hell out. Managers are not well trained in their position.
Attendance policy is laxed.

Cons

Its a corporation that is very low paying. Went 10 years without a raise. Instead they gave performance incentive bonuses. In 2000 I was making $13.83. My manager told me that I have
reached the salary cap and will not have any more Wage increases. Thought this will be temporary
and I had too many years with the company for benefit purposes to leave. Many of us were in the same boat. In 2009 I posted out for a Workforce Mgr Associate position. Did not like the position
but the salary increased to $31,000. In July 2010 was laid off . Job relocated to Convergys in India.
Thought about returning to Convergys Corp. but the starting salary for Customer Service Rep is
between $9.00 - $10.00 regardless of your past experience. The pension I had stayed with the company for was not worth it. The monthly pension amount is $200.00 a month after 20yrs of service. The up side had 4 weeks of PTO time. Which you need in a call center
environment - you get burnt out. Currently unemployed

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

1619 Other Employee Reviews for Convergys (View Most Recent)

Sort: Rating Date
  1.  

    IT's an okay place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Ohio, NY
    Current Employee - Customer Service Representative in Ohio, NY

    I have been working at Convergys full-time (more than a year)

    Pros

    it's a job that pays a check

    Cons

    will not allow employees to use pto only allows for uto two times quarter so if you are absent then you will be getting a point added to your attendance

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    high school on steroids

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Brownsville, TX
    Current Employee - Call Center Agent in Brownsville, TX

    I have been working at Convergys full-time (less than a year)

    Pros

    great job for unmotivated kids or people who are still thinking what to do with their lives. the perceived pressure of the job is underwhelming and the ability to "succeed" is strictly up to the candidate

    Cons

    the lack of management and the high school atmosphere with rampant hormones is interesting to observe. but in a place of work gets quickly tedious

    Advice to ManagementAdvice

    some metrix are important but it seems that customer service is mutually exclusive

    Doesn't Recommend
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